Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the tickets when clicking on the corresponding lot. In this case, the ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Minnesota Twins at Texas Rangers Saturday, August 17, 2024 | 18:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-17-2024/event/15217306...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is my Listing ID:

ListingID # 7805917253 

Getting this help from the Maps Team has gone well lately, markedly better than earlier in the MLB season. I hope you will choose to keep this going and be helpful with getting this ticket mapped. If so, thank you. I appreciate you.

Sincerely,

TamY

[Zreel02]

Hi Team,

Seeking your assistance to make Map all sections Interactive on stubhub  

Event Name: NeYo

Venue: Iowa State Fair in Des Moines, IA

Event Date & Time: Today at 8:00pm

Stubhub Link: https://www.stubhub.com/ne-yo-des-moines-tickets-8-17-2024/event/152760657/

Thank you!
Zee

[Zreel02]

Hi Team,

Seeking your assistance to make Map all sections Interactive on stubhub  

Event Name: NeYo

Venue: Iowa State Fair in Des Moines, IA

Event Date & Time: Sat, Aug 17, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/ne-yo-des-moines-tickets-8-17-2024/event/152760657/

Thank you!
Zee

[SH123]

Hi team,

Kindly asking for your assistance to make the Stubhub map interactive for the following event;

Event name,dae and time: Elle King 8/23/24 8:30 PM
Stubhub link to the event: https://www.stubhub.com/elle-king-redmond-tickets-8-23-2024/event/153230831/?priceRange=85%2C100
Primary link: https://www.etix.com/ticket/p/60200019/elle-king-redmond-general-duffys-waterhole

Thank you in advance!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Kacey Musgraves 9/15/2024 0730PM
Event Date: 9/15/2024 
Issue to Resolve: Please change the section name of ACC 1-5 to UPPER ADA
Primary Map Link: https://www.axs.com/events/533003/kacey-musgraves-tickets/staticDetails 
Screenshot of SH error: 

Thanks!

[superstar44]

The following show has an Orchestra Pit section with rows AAA and BBB that are in front of the Orchestra Center section.  Please update the seating chart to reflect rows AAA and BBB.

StubHub event:

https://www.stubhub.com/cancelled-podcast-hollywood-tickets-10-18-2024/event/154951549/

Ticketmaster primary link:

https://www.ticketmaster.com/cancelled-podcast-cross-country-hollywood-california-10-18-2024/event/0...

Thank you.

[Leesliiee]

- SEVENTEEN [RIGHT HERE] WORLD TOUR IN U.S.
- 10/31/2024 and 11/01/2024
- https://www.stubhub.com/seventeen-tickets/performer/1520310?PCID=PSUSADWHOME330584436E0D49&MetroRegi...
- floor has assigned seating but it only shows as GA in stubhub so if we were to buy floor we don’t know what seat and row it would be at

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: Justin Timberlake

EVENT DATE: 10/7/24 at 8p

STUBHUB LINK: https://www.stubhub.com/justin-timberlake-brooklyn-tickets-10-7-2024/event/153027493/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/justin-timberlake-the-forget-tomorrow-world-brooklyn-new-york-10-07-202...

THANK YOU!!!

[mct0321]

Atlanta Falcons August 23rd Mercedes Benz Stadium, The Atlanta Falcons have added a new section to the stadium called Molly B's Lounge, can you please add so i can start listing tickets. Map below

[mct0321]

The Aflac Kickoff game - Clemson tigers vs Georgia Bulldogs, August 31 at 12:00 pm. The stadium has a new section called Molly B's Lounge, please add to the map. Map shown below