Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Asking for your assistance in updating the FLOOR section for this event and add:
FLOOR 1
FLOOR 2
FLOOR 3
FLOOR 4
FLOOR 5
FLOOR 6
FLOOR 7
FLOOR 9
112L
113L
114L
115L

Event: Jelly Roll
Venue: State Farm Arena
Date: Sat, Oct 26, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/jelly-roll-atlanta-tickets-10-26-2024/event/153126231/?sections=1182537&tick...

Primary Link: https://www.ticketmaster.com/jelly-roll-beautifully-broken-tour-atlanta-georgia-10-26-2024/event/0E0... 

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Carmina Burana  0730PM
Event Date: 10/19/2024
Issue to Resolve: Please make sections ORCHESTRA FRONT AND BACK / BALCONY LEFT and RIGHT / GRAND TIER RIGHT / A-E to be interactive/clickable on Stubhub map
Primary Map Link: https://my.louisvilleorchestra.org/carmina-burana/classics
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

We would like to make a follow-up for the map of this event to be interative or clickable.

Event:Cigarettes After Sex
Venue:Moody Center ATX
Date:Fri, Sep 20, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/cigarettes-after-sex-austin-tickets-9-20-2024/event/153157112/

Primary Link:  https://www.ticketmaster.com/cigarettes-after-sex-xs-world-tour-austin-texas-09-20-2024/event/3A0060...

[rafael27]

Hello,

Can you please have the floor updated to reflect the floor on the primary?

EVENT NAME: Kathy Griffin
EVENT DATE: 02/01/25

STUBHUB LINK: https://www.stubhub.com/kathy-griffin-washington-d-c-tickets-2-1-2025/event/155382386/

PRIMARY LINK: https://www.ticketmaster.com/event/1500612F45BC7A66

THANK YOU!!!!!!!

[Mauflores]

Hi Team,

We would like to make a follow-up regarding the FLOOR sections to be clickable/interactive:
FLOOR 1,3,4,5,6,8 and 9

Event: Junior H
Venue: ShoWare Center
Date: Sat, Oct 05, 2024, 8:00 PM

Stubhub Link:  https://www.stubhub.com/junior-h-kent-tickets-10-5-2024/event/153556082/?priceOption=1,1141,13909

Primary Link: https://tickets.accessoshowarecenter.com/eventperformances.asp?evt=450

[lotus_gaymarie]

Event:

Trans-Siberian Orchestra

Mid America Center | Council Bluffs, IA

Wed, Nov 13, 2024, 7:00 PM

Kindly change map into seated sections A-C and 202-216.

Link to the event on StubHub.com:

https://www.stubhub.com/trans-siberian-orchestra-council-bluffs-tickets-11-13-2024/event/155292111/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/06006113C4483418 

Thanks!

[lotus_gaymarie]

Event:

Trans-Siberian Orchestra

Huntington Center | Toledo, OH

Sat, Nov 16, 2024, 3:00 PM

Kindly add floor section 8 ont he event map.

Link to the event on StubHub.com:

https://www.stubhub.com/trans-siberian-orchestra-toledo-tickets-11-16-2024/event/155292335/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/transsiberian-orchestrathe-lost-christmas-eve-toledo-ohio-11-16-2024/ev...

Thanks!

[ldrtix]

EVENT
Koe Wetzel 12/28/24

Dickies Arena

Seating chart is wrong.

https://www.stubhub.com/koe-wetzel-fort-worth-tickets-12-28-2024/event/155383651/?clickref=1100lzCAv...

Link to primary: https://www.ticketmaster.com/koe-wetzel-wetzels-wonderland-live-fort-worth-texas-12-28-2024/event/0C...

[shoegaze45]

Hi - the ISM map for the following event on SH is no longer displaying:

9/28/24  Kacey Musgraves/T-Mobile Arena Las Vegas, NV

https://www.stubhub.com/kacey-musgraves-las-vegas-tickets-9-28-2024/event/153161582/

https://tix.axs.com/gHEUIQAAAAB7enqKAgAAAACG%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fB3Rtb2JpbGUA%2f%2f%2f%2f%2...

[RoxanneWorsham]

PLEASE UPDATE YOUR MAP TO MATCH THIS. THANK YOU!

https://www.ticketmaster.com/event/0C006124F12649DE