Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team, but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date, which can cause delays with resolution, but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow-up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team, but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date, which can cause delays with resolution, but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow-up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#3]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team, but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date, which can cause delays with resolution, but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Edwyelyne]

Hi Team,
Seeking your assistance to please fix incorrect event map, missing FLOOR 2   J 7-18
Kindly refer to primary link provided below. See below details for the event information:
Event Name:Los Tigres Del Norte
Event Date & Time: 4/12/2025 8:00pm
Venue:Bert Ogden Arena
Primary Link:https://www.axs.com/events/641230/los-tigres-del-norte-tickets.Thank you,
(EDYWYLNE RHOSS CACAL)

[HollandX]

Hi the map design got updated, but stubhub is showing the floor sections as numbers when they're meant to be letters. please see the below. thank you!

AEW All Elite Wrestling Collision

Feb 8, 2025

Stubhub: https://www.stubhub.com/all-elite-wrestling-aew-rosenberg-tickets-2-8-2025/event/156671272/?qid=a066...

Correct Map: https://www.etix.com/ticket/p/35025994/aew-presents-collision-rosenberg-fort-bend-epicenter?country=...

thanks again!!

[Carmel123]

Hi Team,
Please change VIP PIT, PREMIER FIELD AND FIELD Sections into GA FLOOR as one section on SH map for the event Post Malone 12/30/2024. Kindly refer to the primary link below. 
https://www.ticketmaster.com/post-malone-ft-paul-cauthen-and-san-diego-california-12-30-2024/event/0...
Thank you.
Carmel

[ohtickets]

Hi-

Reserved seating map is incorrect for the following event:

Event Name:  Ben Rector  (Atlanta, GA)

Event Date and Time:  9/26/2025 and 9/27/2025 (7:30pm)

Venue:  Coca-Cola Roxy Theatre

Stubhub: 

https://www.stubhub.com/ben-rector-atlanta-tickets-9-26-2025/event/156237003/?qid=a4cec5015190c8946e...

https://www.stubhub.com/ben-rector-atlanta-tickets-9-27-2025/event/156237002/?qid=a4cec5015190c8946e...

Primary:

https://concerts.livenation.com/ben-rector-the-richest-man-in-atlanta-georgia-09-26-2025/event/0E006....

https://concerts.livenation.com/ben-rector-the-richest-man-in-atlanta-georgia-09-27-2025/event/0E006....

On the Stubhub site, it is not allowing me to pick a "row" when creating a listing in any of the reserved seating sections (200, 201, and 202).  I can pick the section and seat numbers, but it will not allow me to pick a "row" for my listing.

[E5150_Julian]

Kentucky Oaks and Kentucky Derby

5/2-5/3 2025

Map is missing SG1 - SG15

Actual Map - https://am.ticketmaster.com/churchill/ism/MjVEUkZVTEw=

SH map - https://www.stubhub.com/kentucky-oaks-louisville-tickets-5-2-2025/event/153528242/?showGCP=0&s=&mult...

[HollandX]

Hi! The floor sections need to be updated from numbers to letters. thank you!!

AEW All Elite Wrestling Collision

Fort Bend County Epicenter, Rosenberg, Texas, USA

Feb 8, 2025

Stubhub: https://www.stubhub.com/all-elite-wrestling-aew-rosenberg-tickets-2-8-2025/event/156671272/

Correct Map: https://www.etix.com/ticket/p/35025994/aew-presents-collision-rosenberg-fort-bend-epicenter

thanks again!!