cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting for the map to be interactive for the event below:

John Mellencamp

Overture Center - Overture Hall|Madison, WI

Tue, Mar 26, 2024, 8:00 PM

 

https://www.stubhub.com/john-mellencamp-madison-tickets-3-26-2024/event/152532570/

Thank you!

Reply
Loading...
mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Please update the Stubhub Map by adding General Admission section for below event.

 

Say Anything

The Eastern|Atlanta, GA

Tue, Apr 30, 2024, 7:30 PM

 

Primary Link : https://www.axs.com/events/517423/say-anything-tickets

Stubhub Link : : https://www.stubhub.com/say-anything-atlanta-tickets-4-30-2024/event/152701490/?


Thank you!

Reply
Loading...
mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting for section Balcony Right and Balcony Left on the map to be interactive for the event below:

Three Dog Night

Bloomington Center for the Performing Arts|Bloomington, IL

Thu, Feb 29, 2024, 7:30 PM

 

https://www.stubhub.com/three-dog-night-bloomington-tickets-2-29-2024/event/152676879/?quantity=2

https://www.ticketmaster.com/three-dog-night-bloomington-illinois-02-29-2024/event/07005F75D20937E6

Thank you!

Reply
Loading...
zetabetatau
Backup Singer

Re: Map Errors on Site

https://www.stubhub.com/usc-trojans-football-tickets/performer/6342

 

Map for USC Trojans is incorrect as the 50 yd line is in the wrong place, thus all sections are shifted the wrong way

The 50yd line should be between 107a/106b, and 121b/122a.   Most likely the map error is due to the USC ticket office static seating chart being incorrect as well...

 

The correct map (other than looking at sattelite images) is found on the LA Coliseum website:  https://www.lacoliseum.com/wp-content/uploads/2023/08/2023-Coliseum-Venue-Map-USC-Football.pdf

 

zetabetatau_0-1703204853177.png

 

 

 

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in adding the map for this event:

Event: Say Anything
Venue: Stubbs BarBQ
Date: Fri, Jun 28, 2024, 7:00 PM

 

Stubhub Link: https://www.stubhub.com/say-anything-austin-tickets-6-28-2024/event/152702223/?clickref=1101ly5KW9nj...

Primary Link:  https://www.ticketmaster.com/event/3A005F71F36769B3?irgwc=1&clickid=XMXUN11vUxyPRMFxycUKd1arUkH0DEwt... Screenshot 2023-12-21 171654.png

Reply
Loading...
angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update not interactive Circle, Mezzanine and Balcony map sections for the following event:

John Mellencamp

Overture Center - Overture Hall

Madison, WI

Tue, Mar 26, 2024, 8:00 PM

 

Stubhub Link:

John Mellencamp Tickets - StubHub

 

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Disney On Ice Parking 
Event Date: 2/1/24
Issue to Resolve: Please update map and be clickable
Primary Map Link: https://app.parkmobile.io/venues/enterprise-center/events/202691
Screenshot of SH error: 

katzbautista08_0-1703223173827.png

Thanks!

 

Reply
Loading...
aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to make the balcony left and right sections interactive for below event:

 

Event Name: John Mellencamp
Venue: Overture Center - Overture Hall, Madison, WI
Event Date & Time: Mar 26, 2024, 8:00 PM


Stubhub Link: https://www.stubhub.com/john-mellencamp-madison-tickets-3-26-2024/event/152532570/?
Primary Link: https://tickets.overture.org/9628/9640

 

Thank you!

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Beauty And The Beast  7pm
Event Date: 12/28/2023
Issue to Resolve: Please update time to 7pm
Primary Map Link: https://www.ticketmaster.com/event/02005EE6C3044BCA
Screenshot of SH error: 

katzbautista08_0-1703282799287.png

Thanks!

 

Reply
Loading...
wdemille
Waterboy

Re: Map Errors on Site

For the Soldier Field parking lot map, the South Lot Premium section is actually in the South Lot closest to the stadium.  It is VIP parking.  It is not in the premium section currently on the other side of the map.

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here