Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[pmarenson]

Please add the GA PIT and GA BOWL sections-

Tipper

The Orion Ampitheater- Huntsville, AL

8/31/24 7:30PM

https://www.stubhub.com/tipper-huntsville-tickets-8-31-2024/event/153676033/?quantity=0

https://www.axs.com/events/579979/tipper-friends-tickets

[mrapt102]

Hello,

Can you please have your map updated to reflect a seated primary?

EVENT NAME: Kansas - The Band

EVENT DATE: 11/16/24 at 730p

STUBHUB LINK: https://www.stubhub.com/kansas-spartanburg-tickets-11-16-2024/event/153280558/?

PRIMARY LINK: https://www.ticketmaster.com/kansas-spartanburg-south-carolina-11-16-2024/event/2D00606FD10C697F

THANK YOU!!!

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Kirk Franklin

EVET DATE: 10/13/24 at 7p

STUBHUB LINK: https://www.stubhub.com/kirk-franklin-new-orleans-tickets-10-13-2024/event/153602103/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/kirk-franklin-reunion-tour-2024-new-orleans-louisiana-10-13-2024/event/...

THANK YOU!!!

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this event and add these sections:
Middle Canopy Right
Middle Canopy Left

Event: Get The Led Out
Venue: Indian Ranch
Date: Fri, Aug 23, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/get-the-led-out-webster-tickets-8-23-2024/event/153473140/?quantity=0

Primary Link: https://www.etix.com/ticket/p/44375039/get-the-led-out-webster-indian-ranch-amphitheatre 

[TamY]

Hi,

I have 4 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the various lots. In this case, 1 ticket is in Lot B, 2 tickets are in Lot Q, and 1 ticket is in Lot M.

 Below is the information requested by the Maps Team:

PARKING PASSES ONLY Detroit Tigers at Texas Rangers

Tuesday, June 04, 2024 | 19:05 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-6-4-2024/event/152171998... 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings (that do show in the listings column on the right) show up. 

Here are my Listing IDs:

ListingID # 7474524521

ListingID # 7473873598

ListingID # 7473881930

ListingID # 7473873598 

As I stated with earlier tickets, I've grown frustrated  by the regular inaction of the Maps Team. It was great to see that those last ones were fixed overnight with plenty of time for buyers to see them when they clicked on the various parking lots.

I continue to gather information and hope that you will choose to be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY

[DyN]

Event: Los Angeles Rams - Home - Parking
Venue: SoFi Stadium
Dates: Multiple

Link on StubHub: https://www.stubhub.com/los-angeles-rams-tickets/performer/6183?gridFilterType=1&PCID=PSUSADWHOME332...

Link to Official NFL Map: https://static.clubs.nfl.com/image/upload/v1685998965/rams/toeffmzhxpcn2l7snavx.pdf

Description of discrepancy:
- StubHub map is not aligned with the official NFL Rams (home) parking map - specifically the Pink Zone.
- Pink Zone parking lot does not include correct delineation for “Lot P” (the - RV/oversized lot) that is within the Pink Zone.
- This does not allow for posting or selling of RV and oversized parking lot tickets in Lot P explicitly, which carry a significantly higher face value than the normal Pink Zone parking tickets.
- Customers who would like to purchase RV and oversized parking at SoFi for tailgating and general parking are also not able to do so because of this.
- StubHub used to publish the correct parking map two seasons ago, but it was changed last season.

[lotus_gaymarie]

Event:

Excision

The Criterion OKC | Oklahoma City, OK

Wed, Jun 19, 2024, 6:30 PM

Kindly add the event map. Please include seated sections BB and CC.

Link to the event on StubHub.com:

https://www.stubhub.com/excision-oklahoma-city-tickets-6-19-2024/event/152265491/?quantity=2

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/59222294/excisionnexus-tour-oklahoma-city-the-criterion

Thanks!

[lotus_gaymarie]

Event:

Hermanos Gutierrez

McMenamins Grand Lodge | Forest Grove, OR

Tue, Aug 06, 2024, 6:30 PM

Kindly add sections A, B, and C.

Link to the event on StubHub.com:

https://www.stubhub.com/hermanos-gutierrez-forest-grove-tickets-8-6-2024/event/153418537/

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thanks!

[lotus_gaymarie]

Event:

Danny Ocean

Roseland Theater | Portland, OR

Sun, Sep 15, 2024, 8:00 PM

Kindly add Balcony sections AA-KK.

Link to the event on StubHub.com:

https://www.vividseats.com/danny-ocean-tickets-portland-roseland-theater-9-15-2024--concerts-rap-hip...

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thanks!

[lotus_gaymarie]

Event:

Christopher Cross

House of Blues Houston | Houston, TX

Sat, Aug 17, 2024, 7:00 PM

Kindly update the event map and add the following map sections:

Gold Circle Right and Left

Floor Right and Left

Tables

Balcony Center, Right and Left

Link to the event on StubHub.com:

https://www.stubhub.com/christopher-cross-houston-tickets-8-17-2024/event/153607857/

Link to the event from the primary ticket provider:

https://concerts.livenation.com/christopher-cross-houston-texas-08-17-2024/event/3A0060ADA0971E96

Thanks!