Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[rafael27]

Hello,

Can you please have the floor updated to reflect the floor on the primary?

EVENT NAME: Jingle Jam 2024
EVENT DATE: 12/28/24

STUBHUB LINK: https://www.stubhub.com/jingle-jam-florence-tickets-12-28-2024/event/155465032/

PRIMARY LINK: https://www.ticketmaster.com/event/2D006139935421FB

THANK YOU!!!!!!!

[rafael27]

Hello,

Can you please have the floor updated to reflect the floor on the primary?

EVENT NAME: Justin Timberlake
EVENT DATE: 01/23/25

STUBHUB LINK: https://www.stubhub.com/justin-timberlake-phoenix-tickets-1-23-2025/event/155391906/

PRIMARY LINK: https://www.ticketmaster.com/event/19006127BE2C357F

THANK YOU!!!!!!!

[sheilaluvsnooks]

MAP ERROR

- Event Name        KIRK FRANKLIN REUNION TOUR

- Event Date     OCT. 30 2024

- Link to the event on our site :   https://www.stubhub.com/kirk-franklin-anaheim-tickets-10-30-2024/event/153598794/?quantity=2

- A link to a correct map (if you have one) :  https://www.rateyourseats.com/honda-center/seating/seating-chart/concert

[ScullyD]

Soul coughing for Brooklyn Steel October 4th 2024 incorrect.  Missing Preferred Terrace Section for listing:

Wrong:
https://www.stubhub.com/soul-coughing-brooklyn-tickets-10-4-2024/event/153791784/

Right:
https://www.stubhub.com/modest-mouse-brooklyn-tickets-11-22-2024/event/155193907/

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Joe Bonamassa  19:00
Event Date: 10/26/24
Issue to Resolve: Please make section A clickable/interactive on Stubhub map. 
Primary Map Link: https://www.axs.com/events/552162/joe-bonamassa-tickets
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the parking map for this parkign event. Please add these sections:

PREMIER PARKING
RESERVED PREMIER PARKING
EASY OUT PARKING

Event: Post Malone Parking
Venue: Coastal Credit Union Music Park at Walnut Creek Parking
Date: Sat, Oct 05, 2024, 8:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-post-malone-raleigh-tickets-10-5-2024/event/153823473/?q...

Primary Link: https://concerts.livenation.com/event/2D0060D90CB88A7F 

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Jo Koy  8PM
Event Date: 10/24/2024
Issue to Resolve: Please add missing sections 1-34 on Stubhub map. 
Primary Map Link: https://ticketswestinw.evenue.net/events/jo-koy-just-being-koy-tour
Screenshot of SH error: 

Thanks!

[TamY]

Hi, TeamStubHub Moderator,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 3 Baltimore Orioles parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. This happens even when I have deselected the Recommended Listings filter so that I am able to see all available tickets.  Please make it so that buyers will see the tickets when clicking on the corresponding lot. One ticket is in Lot FGH, and two are in “Lot B and C”.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Kansas City Royals at Baltimore Orioles: AL Wild Card (Home Game 2)

Wednesday, October 02, 2024 | 16:38

https://www.stubhub.com/parking-passes-only-baltimore-orioles-baltimore-tickets-10-2-2024/event/1540...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot FGH or “Lot B and C”, my listings do not show up on the map as available. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 8027369719

ListingID # 8027077231

ListingID # 8027148027

Thank you for your help with this problem. I appreciate it.

Sincerely,

TamY

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Kidz Bop Live!  0401 PM
Event Date: 10/06/24
Issue to Resolve: Please add correct map for this event on Stubhub 
Primary Map Link: https://concerts.livenation.com/premier-parking-kidz-bop-alpharetta-georgia-10-06-2024/event/0E00603...
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Kidz Bop Live! Parking  0401PM
Event Date: 10/06/24
Issue to Resolve: Please add missing sections: LOT A, B, C, VIP LOT
Primary Map Link: https://concerts.livenation.com/premier-parking-kidz-bop-alpharetta-georgia-10-06-2024/event/0E00603...
Screenshot of SH error: 

Thanks!