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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add Stubhub map for below event, sections are A1, A2, A3, B1, B2, B3, C1, C2 and C3:
Engelbert Humperdinck
Sycuan Casino, El Cajon, CA
January 28, 2023, 6:00 PM

 

Stubhub link: https://www.stubhub.com/engelbert-humperdinck-el-cajon-tickets-1-28-2023/event/150246325/

 

Primary ticket provider link: https://sycuancasino.yapsody.com/event/book/726059/31432839

 

Thanks,

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Eric Chou 11/06/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/eric-chou-san-jose-tickets-11-6-2022/event/150321566/?quantity=0

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/1C005CF3B85D2ACD

 

Incorrect map:

Capture.PNG

 

 

Correct map: Add floor sections 101-106

Capture.PNG

Reply
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Vina
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly please add a map for below event:

Event Name -Chloe Moriondo
Event Date - Oct 22, 2022, 5:30 PM
Event Time -5:30 PM
Venue -Neumos|Seattle, WA
Event Link -https://www.axs.com/events/436228/chloe-moriondo-tickets
Thanks!

Reply
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ticketdude2
Zamboni Driver

Re: Map Errors on Site

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Bert Kreischer 10/28/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/bert-kreischer-moline-tickets-10-28-2022/event/150297110/?clickref=1101lvZKC...

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/06005CC1B805AC9A

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Deorro 11/23/22 

 

Issue: Event map should be all GA.

 

Link to the event on StubHub.com:

https://www.stubhub.com/deorro-missoula-tickets-11-23-2022/event/150263918/?quantity=0&sections=&tic...

 

Link to the event from the primary ticket provider :

https://event.etix.com/ticket/online/performanceSale.do?performance_id=7620230&method=restoreToken&u...

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Bright eyes 10/25/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/bright-eyes-monterey-tickets-10-25-2022/event/150386910/?quantity=0

 

Link to the event from the primary ticket provider :

https://www.etix.com/ticket/p/7779495/bright-eyes-monterey-golden-state-theatre

 

Incorrect map:

Capture1.PNG

 

Correct map:

Capture2.PNG

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add Stubhub map for below event:
Phoenix
Arvest Bank Theatre at The Midland, Kansas City, MO
October 12, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/phoenix-kansas-city-tickets-10-12-2022/event/150231337/

 

Primary ticket provider link: https://tix.axs.com/Z4khGgAAAACVR0OeAgAAAABh%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...

 

Thanks,

Reply
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Vina
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Kindly please update map for below event, it should have Floor 2-9. Below is the primary link for your reference.

Event Name -Michael Buble
Event Date - Oct 15, 2022
Event Time -8:00 PM
Venue -FirstOntario Centre | Hamilton, ON
Event Link -https://www.ticketmaster.ca/an-evening-with-michael-buble-hamilton-ontario-10-15-2022/event/10005CCA9C746764
Thanks!

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, change Pit A and B, A to E and Rear C-E sections to unreserved General Admission on Stubhub map for below event:
Noah Kahan
Charleston Music Hall, Charleston, SC
October 12, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/noah-kahan-charleston-tickets-10-12-2022/event/150289888/

 

Primary ticket provider link: https://www.ticketmaster.com/noah-kahan-the-stick-season-tour-charleston-south-carolina-10-12-2022/e...

 

Thanks,

Reply
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Read about the changes here