Two weeks ago I posted tickets for sale. I went on line yesterday and found the price of the tickets had been reduced ( not by me). When I tried to contact SH to find out what had happened I was told it would cost me $5. While trying to get this resolved the price dropped again. I pulled the tickets before they dropped again
I don't know why they told you it would cost $5 to find out what happened. Bizarre. But StubHub and their competitors will often sell your tickets below the price that you set. Important: You DO NOT lose money because of their changes. They make up the difference. So if you price them at $100 and StubHub shows and sells them at $80, they will make up the other $20 to you out of their service fees.