Tickets sold, not sure where they're from

[Ky4271p]

I bought the tickets from StubHub. Received email from StubHub that they were ready. Never received any other emails from another service (Ticketmaster, AXS, etc.). Claimed my tickets, which was basically just a link with my ticket info and a barcode to scan. Fast forward...I listed my tickets with the appropriate info, except for where they are "stored". The tickets sold, but now I have no idea how to transfer them because all i have is this link that pops when I originally claimed them. Any ideas??

[Melpik]

Hi @Ky4271p 

Stubhub is a reseller site.  Your buyer originally bought on a primary site such as Ticketmaster or Axs.  When you accepted the tickets what site were you sent to?  If you go back to that site such as AXS or Ticketmaster and log in you should find your tickets and then be able to transfer to your buyer.

After you transfer the tickets dont forget to confirm the transfer in your open sales on Stubhub as this lets them know the transfer has occurred.  I would recommend keepng the email you get from Ticketmaster or AXS as proof of transfer

[Ky4271p]

That's the thing. I wasn't sent to a site per se. The URL was just a pop (the actual link was some access links site) with my ticket info and the bar code. I logged into my ticketmaster account just to see if they were there, and they're not. I even created an AXS account just to see if maybe that's where they were, and they aren't there either. So I have no idea.