Transferring Sold Tickets

[marley3_3]

I am obviously NOT smarter than the StubHub app. I had two tickets for the Seahawks/Lions game tonight - which sold, but I'm having issues transferring.

Bought the tickets through Stubhub -sold through Stubhub.

I was working with the virtual assistant last night for 20+ minutes trying to get a clear answer. Received an email stating I had 1 day to transfer to receiving notice at 7:50 stating I had till 8:15p to get them transferred or I would be charged.

All I see is a confirm transfer option, but then it asks how tickets were transferred (Ticketmaster, AXS, Other)...

I've never seen where I put the buyers info...

Any help would be greatly appreciated...and I promise not to try buy/sell tickets again.

[Melpik]

Hi @marley3_3 

How did you receive the tickets - thru Ticketmaster?  GO to whatever platform you received the tickets and transfer the tickets to your buyer.  Save the email you get upon transfer.  Then go to your open sales on stubhub and confirm that you have transfered the tickets and indicate the source - Ticketmaster, Seatgeek, account manager etc.  This lets Stubhub know that the transfer has occured.