shipped my tickets but stubhub does not show them shipped and is going to cancel the order

[Steelman93]

Hello,

I sold tickets for a game next weekend and shipped them this past Friday.  The Fedex tracking number shows them delivering tomorrow.  However the stubhub tracking shows them as not shipped yet and I got an email that the order would be cancelled and I would be charged full amount to replace if I don't ship them.

The tracking on fedex shows two instances for the same tracking number.  One has not shipped, the other is delivering tomorrow.  I suspect this may be because I printed the shipping documents a while ago but had not sent the tickets until last week.

any suggestions?  TIA

[Melpik]

Hi @Steelman93 

did you gt a receipt when you dropped off the package.  If not in the future recommend doing so as it helps in instances like this.

[Steelman93]

I did get a receipt. And the tracking shows them being delivered today. It’s just stubhub’s site doesn’t

[bossfan]

You should call them before they automatically cancel your sale. 866-Stubhub