StubHub Community

Happens regularly to me. Consider yourself blessed if they cancel the sale well before the event and the price hasn't moved against you. Bc Stubhub has no qualms about leaving the sale in limbo (won't even let you cancel the sale if you call) for a day or so, as the event approaches, and then cancelling it last min when ticket prices have declined considerably. But if you don't deliver tickets you sold on SH within an ever-changing period of time that Stubhub gives you, expect to be assigned large fines. Funny how that one-way street works, eh? ... View more

You lost me when you assumed Stubhub customer service would be able to employ common sense. More likely, it's one of two things... terrible backend operating systems that have no place being deployed by a multi-billion global industry leader or someone who is more important to Stubhub than you listed similar tickets. Even if the other tix were priced higher and were literally the same tickets in all respect (and both listings had the tickets already uploaded, etc.) Stubhub often shows clear and unwarranted favoritism to certain listings. Could be tix it is selling from its own inventory. ... View more

Sorry, peasant. Your time is worthless.   Even though you did everything correctly (in all likelihood), the buyer is too lazy to check their inbox for the tickets. You have to drop everything you are doing and arduously cancel the ticket transfer (if you're fortunate enough that this is a possibility) and send the tickets to the same email address ASAP. Do this or you won't get paid out... that is, if you're lucky and that's the only downside. More likely, you'll get a penalty for a broken sale to top it off that you will now have to fight to be removed.   I swear, I never have any of these issues as a top-seller with Vividseats, Seatgeek, TickPick or Ticketmaster. It's almost as though Stubhub is willfully trying to lose the market share to these fast-growing competitors. With the other guys, I pick up the phone, talk to someone who is fluent in English and the problem is (almost always) immediately resolved. Good luck having that happen with Stubhub.  ... View more

Because, god forbid you should be able to speak to someone fluent in English that can immediately resolve a relatively straight-forward matter and deliver on a promise/commitment that was made.  ... View more

But... didn't the kind customer service rep based in some third-world hellhole explain to you that the issue was escalated to a group that would respond within a few days? Weren't you all set after that?!? (I don't think I've ever received the response within the promised time frame, to the extent I received a response at all).  ... View more

This is hilarious! Stubhub customer service told me, literally, the exact opposite of this yesterday. I was told, in no uncertain terms, that the reason why I could not list the tickets I had purchased the day earlier was... that the seller from whom I purchased these tickets had not yet delivered the tickets to me.   Classic Stubhub. Talk to two people (based in some sh%$hole country who  cannot communicate in English or any major European language properly) and get three answers, none of which explain the situation or resolve anything. I often end up more confused after talking to Stubhub than I was before I reached out.  ... View more

Just another outrageous example of how top sellers - actually, ALL sellers, continue to get treated more and more terribly by Stubhub. No consistency - sometimes sellers get this perk, sometimes sellers don't. This level of terrible customer service is something I have never seen before. It's a tech company whose tech routinely deteriorates. I'm sure HBS studies will be written about this one day bc it is truly remarkable to observe and experience first-hand. I am torn as to whether this is pure incompetence or strategic malice. For a company to have Stubhub's market dominance to willfully surrender all competitive advantages to its competitors is shocking and unprecedented in an industry of this size and simplicity. Is it purposeful on the part of Stubhub management, thinking the secondary market industry is dying so they will milk all they can from it while it's still producing, assuming there's no long-term consequences? A belief that the current market share is impregnable? I'd pay a pretty penny to be a fly on the wall at these strategy meetings to know why they're destroying their own company. Sheesh!   ... View more