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LaurenDB
New User

Very odd stub hub “policy” about returning a credit that was stolen from a hacked account.

Last week my stub hub account was hacked. The person changed all the information and used a credit I had on my account (and charged $2k on my credit card). I called stub hub immediately when I saw the account was hacked. The first person I talked to said they couldn’t find an account with my email address and that nothing was wrong 🤦. I tried to explain that the account was hacked so my email was changed!

I called several times after and spoke to representatives on twitter. After 5 days of begging and pleading with them to close the account because all my info was on there, they finally shut it down. The representative said i should create a new account and they would send me the credit to the new account.

So I did this and sent them the info for my new account and now they are telling me their policy is that I must have a purchased ticket on my account before they will give me my refund. I clarified and this is what they want. They want me to buy a ticket with my money before they will give me the credit. And they only told me this after I set up the new account.

I asked for the policy that says this and I was sent the general policy. Maybe I am missing something but I don’t see this in there.

So not only was my account hacked and I lost a $750 credit but now I am being told I have to purchase a ticket in order to get this refund.

Can someone please make this make sense? Has anyone heard of this before?
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here