Buying AXS tickets on Stubhub - Now have to create a fake AXS account?

[ChiTickets]

I just bought tickets to an event for which AXS was the primary ticketing.  In order to receive the tickets, Stubhub sent me an email, making me create a new AXS account with a fake email address. 

Is this now the way AXS tickets are delivered?  If so, I will never buy tickets that I know are through AXS on Stubhub again.  I do not want to create many fake accounts all with the same phone number attached for verification.  AXS does a lot of things with cancelling tickets for suspected fraud, etc.  It is NOT a good idea to create a bunch of accounts with the same number, just to receive tickets from Stubhub.

Can you (Stubhub) confirm that this is the way tickets will be delivered going forward?  It is a really dumb method. Also, once tickets are purchased, can  a buyer request to have them sent to their actual AXS account instead?

[bossfan]

That doesn’t sound right. You should be able to use the AXS account you created with tour email used. Not sure why you are needing to use “fake” email accounts.

[ChiTickets]

I have bought many AXS tickets on Stubhub and have never seen this. It is new and must be part of their efforts to hide buyers emails from sellers.

Stubhub sends an email telling you to create an AXS account with an email then send. It is the beginning of my actual AXS email and then the domain is some made up company. Also when AXS asks you to verify the email address, SH forwards the email to your actual email address.

When i created the account, the tickets i purchased were already in it.

Again, i’ve bought axs tix as recently as last week and have never seen this. It’s new.

[ChiTickets]

Bought tickets on SH for another event handled by AXS. Same thing. The email is making me create ANOTHER Axs account with a fake email address.

This is a completely absurd way to deliver tickets

[ChiTickets]

@TeamStubHub Could I get help with this?  Specifically would like to know if its possible to receive AXS tickets after purchase to my regular AXS account.

I do not think its a good idea to create many fake accounts all with my actual phone number.  AXS frequently flags accounts as fraudulent even without doing anything that is fraudulent.  So, for people that buy a lot of tickets, this is not a desirable way to receive AXS tickets.

[bossfan]

Stubhub is not going to answer you on here. You can call them but don’t expect them to help you with this type of issue. Maybe call AXS and see what they say about this?

866-Stubhub

[ChiTickets]

Thank you.  I'm aware of Stubhub's customer service number and deal with SH customer service very frequently.

Stubhub did answer me through DM and am discussing the issue iwth them.

I don't want to alert AXS to the fact that I've now created multiple accounts with my name and phone number.  Like I mentioned, their fraud prevention is very sensitive.  I've never done anything remotely fraudulent and have had my account blocked before and had to go through many steps, emails and calls to undo it.   So don't want to inadvertently trigger anything.  That's my whole reason for raising this issue.  I'm sure it will cause issues for people who buy lots of tickets.