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Topics with Label: Buying Basics

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 16 Replies

Are StubHub tickets BS or legit?

Yesterday (1/5), I bought a ticket to SF 1/6 on a whim when I saw there were tickets available on StubHub. It was $78, and with fees came out to $95 or something, it resulted in a PDF I downloaded/printed. I'm wondering if anyone has don...


Hi! Does anybody know if the payment only gets concluded when the ticket gets available?. I did an purchase of a ticket with a credit card that wasn't accepted, but the order shows as valid. I don't know if it takes some days til It gets canceled Tha...

  • 2 Replies

My tickets

So i bought tickets the other day, and it says they contacted the seller. Is there a estimated time that I’ll get my tickets fully transferred to me? I have this worry in my head that they will just never be transferred.

Masters 2020 Tickets

Hi, I'm sorry if this topic has been included elsewhere, but I had a specific query for the upcoming Masters in Augusta 2020. If I was to purchase tickets to this event, and the event is subsequently cancelled for spectators ( which unfortunately is ...

Coachella 2020

To all those who are wondering about Coachella. If Coachella has canceled the event 100% then they will refund your money. If there’s this window of time that you have to request a refund then obviously it’s not considered canceled. Cancellations wil...

  • 4 Replies

Lady Gaga Vegas Tickets for May 2

We purchased tickets for the Vegas show. It was cancelled due to COVID. I see the tickets on my "coupons" page but there is not code associated with it. Anyone know how to use the coupon for upcoming events?

  • 3 Replies

The seller cancelled the ticket transfer

I purchased tickets through stub hub and then instructed I had to accept the ticket transfer through AXS tickets. I did not accept the tickets right away and then received an email that the ticket transfer was called and I could no longer accept the ...