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Topics with Label: Buying Basics

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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
  • 0 Replies

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 27 Replies

Seat selection

I'm trying to buy tickets to a Vegas Golden Knights game this weekend (from Canada), but I can only see Section and Row. Is there a way to know which seat I'm buying before purchasing? For this price, I'd like to know what seat I'm buying. Thanks

Did I get scammed?

Saw Garth Brooks tix listed on Stubhub for Las Vegas at Caesars. Bought two tix on 11/16 for around $1300. Now I find out actual tix aren't even on sale yet. How can they be on sale before they're available? They're mobile transfer and won't be avail...

Buyers Fees

Just a heads up! We had tickets to a rain delay at the world series, Game 4. We couldn't do that game so bought Game 3 and relisted the tickets for basically the same amount for the ticket. This was a suggestion from Stubhub customer service. We paid...

contacting seller

hello i know stubhub does not allow me to contact the seller, but how will i know if the seller will contact me? are they given my contact details? my ticket requires the seller to put my name on it, is there any way to ensure they cna contact me?

Last minute ticket sales

Just wondering if people sell tickets that may not have sold ahead of the event - like last minute on the morning of the event at a lower price? Have a concert I wanted to take my daughter to and it is priced out of my range currently. Just wondering...