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Topics with Label: Buying Basics

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 51 Replies


Hi there can you please assist me directly with my recent ticket purchase? I included the insurance and would like a recap of what that covers. Thank you

  • 1 Replies

Gift card not working

I have a $100 gift card that is not working. Now that I'm looking through these boards that seems to be happening a lot so I am not sure whats up. I just spent an hour on chat with customer service for them to tell me they are having technical issues...

by arapp
  • 3 Replies

Flash seats parking pass

Purchased two tickets with parking pass included in listing via Stubhub using flash seats transfer. Looking at my flash seats confirmation, there is no indication of parking pass or parking location. Did I just get scammed?

I think my tickets are fake!!

I bought tickets for Snoh AAlegra at the Park West in Chicago for Nov 21. I spoke with someone at the Park West and they believe my tickets may be fake. Stubhub can you varify my tickets are legit? I don't want to drive all the way to the show and ge...

I am worried about my tickets!!

This is my first time purchasing tickets from Stubhub and I have to say im so worried about this going wrong when the show date arrives!The tickets are clearly screenshots and on the ticket it says screenshots not valid.Now surely at a venue when the...

Wrong email

When I purchased a ticket tonight I purchased as a guest and entered the wrong email, I didn't noticed until I didn't get the confirmation email. So i made this account with my correct email and was wondering if there's anyway I can fix this