Day of Event Ticket Transfer

[bullosc]

Is it normal for someone to not release tickets until the day of the event?  I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend thousands of dollars in travel costs to get to the AWAY game that the seller won't release the tickets until 4 hours before the event.  I would like the tickets before I have to travel.

[Mvt2024]

I am having the same problem with tickets I purchased from stubhub.  The tickets won’t be delivered until the day of the event.  I realized that I was unable to attend the event, so I re-listed the tickets. The tickets sold & stubhub wants the barcode number so they can notify the new buyer.  I have no barcode number since i don’t have the tickets.  Stubhub’s customer service is not helpful, as they keep “parroting” back that I will receive the tickets “sometime before the event”.  Stubhub should REQUIRE sellers to provide listed tickets a minimum of 48 hours prior to the event.  

[ChiTickets]

If you used the reslist button on your order, you will not be penalized if you don't get your original tickets.  You should call Stubhub and make sure to request help for tickets your selling (not buying) and explain the situation.  They can mark your listing internally so it shows you're waiting for the tickets from your seller.

I will say, I'm going through an issue right now where I relisted tickets I bought on SH, they sold, but I never got invalid tickets.  It has been a huge pain to try and get them to refund the order

[kazure29]

This just happened to me over the weekend.  Purchased tickets for Minnesota Vikings vs Detroit Lions and never received my tickets.  I didn't get any emails from the time I purchased tickets or about a ticket transfer and I haven't been able to talk to anyone about getting my money back!!!!!

[ChiTickets]

This should be a fairly straightforward case.  (I hope!) Call the stubhub number and in the automated questions, tell them you're event is today.  When you're connected with someone, explain you never got the tix.  They should have a record too that they were never marked as delivered.

My case was more complex and it took me 8 weeks to get resolved.  I literally finally lucked into a customer support person who was actually willing to work on it.  This was after calling every single week multiple times for 8 weeks and getting nowhere.

Anyway, hopefully getting a refund for tickets that were never delivered should be easier.  

[claybullwinkel]

I bought my quite expensive tickets October 9, 2024.   The confirmation surprisingly said the tickets will be delivered on the day of the event, February 15, 2025.   Has anyone had successful day of event ticket delivery far in advance like this?  I am traveling by air cross country and incurring several days of hotel costs, plus socially obligated with a group to join the event.  Stubhub customer service continues to promise me the tickets (mobile tickets) will be delivered by 7am on February 15.   I am perplexed and worried that the tickets may not arrive.  Customer service says the only recourse is to apply for a refund if they don't arrive, suggesting Stubhub does not have service to replace tickets in time.   Furthermore Stubhub's confirmation had an erroneous event date of October 15, 2024 which customer service acknowledges is erroneous but their account statement for me online has not been corrected, which causes further worry that the tickets may not arrive. 

[aja_allyne]

Agreed!
I purchased these tickets for my husbands birthday (today) in JUNE. I kept following up on the app and was told, the seller has until the day of the event to provide the tickets. All day I checked and contacted customer service where they told me I’m guaranteed to get them, of alternates for the same event. Well, we drove over an hour to the event, paid for parking for the Pantages (which if you’re familiar with LA, you understand it’s horrible and expensive!), and followed instructions to wait until 6:20pm (the show started at 6:30pm). Still nothing, so immediately I was connected to a live rep this time. He apologized and told me he called the seller and couldn’t reach them so I could get a refund or alternative tickets for the same event. Of course I chose the sand event for a different day. I asked if I was guaranteed THIS event and he said yes. He sent the link and told me I should see it in 10 minutes. I received the email and clicked the alternative ticket link. Which told me there there are no suitable alternative tickets. I called customer service back and spoke to a female, Shay. Who again apologized and told me I could get a refund. Great. I at least expect that but that’s not enough. This should not happen! We drove out there, paid good parking and had a ruined birthday all for your horrible process. For tickets purchase in JUNE! I asked to speak to a manager and was told let me get you an email or contact number. Which she came back and directed me here instead. What kind of BS. You can’t even speak to anyone to complain. You had to write about it in a community for the app/company your complaining about. Seems like this will fall on deaf ears.

[ChiTickets]

One thing that’s crazy to me about your experience is that they told you to come here. Suppprt reps used to help with cases here. You would post and they would PM you to help. But that stopped a month or so ago and there is no customer support through these forums or through stubhubs “help” twitter account. I think this forum is mostly people complaint into the void.

Your situation is horrible but unfortunately is not uncommon. It used to be that stubhub gave you a date of delivery when you purchased tickets and if the tickets weren’t delivered by that date, which often was way before the event, you could get replacements then. Now, in all cases, sellers have until three hours before the event before stubhub will step in. And, as you experienced, for many events by that point there are no tickets left for replacements.

It’s just not practical to depend on stubhub orders when an event requires travel etc. I usually only will buy tickets on stubhub now if it’s an event that won’t be super inconvenient if i never get the tickets.