Day of Event Ticket Transfer

[bullosc]

Is it normal for someone to not release tickets until the day of the event?  I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend thousands of dollars in travel costs to get to the AWAY game that the seller won't release the tickets until 4 hours before the event.  I would like the tickets before I have to travel.

[Mvt2024]

I am having the same problem with tickets I purchased from stubhub.  The tickets won’t be delivered until the day of the event.  I realized that I was unable to attend the event, so I re-listed the tickets. The tickets sold & stubhub wants the barcode number so they can notify the new buyer.  I have no barcode number since i don’t have the tickets.  Stubhub’s customer service is not helpful, as they keep “parroting” back that I will receive the tickets “sometime before the event”.  Stubhub should REQUIRE sellers to provide listed tickets a minimum of 48 hours prior to the event.  

[ChiTickets]

If you used the reslist button on your order, you will not be penalized if you don't get your original tickets.  You should call Stubhub and make sure to request help for tickets your selling (not buying) and explain the situation.  They can mark your listing internally so it shows you're waiting for the tickets from your seller.

I will say, I'm going through an issue right now where I relisted tickets I bought on SH, they sold, but I never got invalid tickets.  It has been a huge pain to try and get them to refund the order

[kazure29]

This just happened to me over the weekend.  Purchased tickets for Minnesota Vikings vs Detroit Lions and never received my tickets.  I didn't get any emails from the time I purchased tickets or about a ticket transfer and I haven't been able to talk to anyone about getting my money back!!!!!

[ChiTickets]

This should be a fairly straightforward case.  (I hope!) Call the stubhub number and in the automated questions, tell them you're event is today.  When you're connected with someone, explain you never got the tix.  They should have a record too that they were never marked as delivered.

My case was more complex and it took me 8 weeks to get resolved.  I literally finally lucked into a customer support person who was actually willing to work on it.  This was after calling every single week multiple times for 8 weeks and getting nowhere.

Anyway, hopefully getting a refund for tickets that were never delivered should be easier.