Bought tickets in October 2024, to the Senior Bowl on February 1, 2025. Order confirmed and confirmation said tickets would be released to me on February 1, 2025 at 10:30 a.m. - the game started at 1:30 p.m. Will not go into detail but we require specialty transportation and live an hour away from where the game is played. Scheduled special needs transport and planned day accordingly. At 10:30 a.m. - No Tickets. At 11:00 a.m. we called customer service. They said seller could not be reached and the front row tickets we purchased would not be available. They then stated they are only a 3rd party and had no control....although confirmation from this company said they would be delivered on Feb 1 at 10:30. They offered comparable tickets or a refund. I choose the comparable ticket and was denied. They would not provide tickets to the event. I did get a refund, however, A large part of the ticket purchase was paid with a gift card that I selected through a rewards program at work. This Company is only offering me a gift card back from them. They are refusing to submit back to my rewards company. I will not have the opportunity to use this gift card as there is no way I will be putting the trust of future ticket purchases into this organization. I realize this is a 3rd party deal and they are sure to remind you of that each time they fail, however, my trust was put into them because of the message I received stating the tickets would be released on Feb 1 at 10:30 a.m. Had I not received that message on my confirmation, I would have contacted them many weeks prior inquiring about the tickets release. The Senior Bowl was sold out by the time I was informed they would not be able to help me. Leading to more frustrations, the customer service and chat line refused to do anything to help with my situation.
