cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

zbark
Stagehand

Re: NEW Map Errors on Site

Your map is wrong for Andrea Bocelli at Pechanga Arena on June 15, 2022
The actual event map:
https://pechangaarenasd.com/event/andrea-bocelli-06-15-2022/
Reply
Loading...
websales
Rookie

Re: NEW Map Errors on Site

Kid Rock @ Riverbend Music Center, Cincinnati, OH - 8/17/22 7 PM

 

The PIT section is listed as GA on your website. The PIT for this show is reserved. 

 

Stubhub Link: https://www.stubhub.com/kid-rock-cincinnati-tickets-8-17-2022/event/105180945/?sid=1849029

 

Primary Website Link: https://www.ticketmaster.com/kid-rock-with-special-guest-foreigner-cincinnati-ohio-08-17-2022/event/...

Reply
Loading...
websales
Rookie

Re: NEW Map Errors on Site

Please add a map for the below event. 

 

85 West Music Festival presents Janet Jackson & New Edition @ Lynn Family Stadium, Louisville, KY 5/7/22 @ 7 pm

 

Primary Website: https://seatgeek.com/85-west-music-festival-presents-janet-jackson-and-new-edition-tickets/louisvill...

 

StubHub Link: https://www.stubhub.com/janet-jackson-louisville-tickets-5-7-2022/event/105245487/ 

Reply
Loading...
StubPrestige
Team Mascot

Re: NEW Map Errors on Site

Reply
Loading...
zbark
Stagehand

Re: NEW Map Errors on Site

The seating map, specifically the floor components, for Casting Crowns event on 5/17/22 at VyStar Veterans Memorial Arena are not being displayed correclty. Please revise to match the correct map at https://www.ticketmaster.com/casting-crowns-feat-we-the-kingdom-jacksonville-florida-05-17-2022/even...

Reply
Loading...
ab999
Pit Crew

Re: NEW Map Errors on Site

Is there an updated link for reporting map errors?  I clicked on the above link https://support.stubhub.com/en/support/solutions/articles/61000276500-event-map-is-wrong

and it just sends me to the general support link of https://my.stubhub.com/contactus/

 

Calling a customer service agent on the phone is probably not the best way to explain a mapping error.  The links are very long and the agent will not be familiar with the venue (because there are too many venues for the agents to know them all).   A web form would be much more efficient than the general support link.

 

Reply
Loading...
gjrant
Backup Singer

Re: NEW Map Errors on Site

Please correct the following map:


Why Don't We Good Times Only Tour Fort Worth TX on July 30, 2022.

 

INCORRECT MAP: https://www.stubhub.com/event/150219994 

 

CORRECT MAP: https://www.ticketmaster.com/why-dont-we-the-good-times-fort-worth-texas-07-30-2022/event/0C005CB1F3...

 

Thank you. @TeamStubHub1 

Reply
Loading...
ticketdude2
Zamboni Driver

Re: NEW Map Errors on Site

https://www.stubhub.ca/nurse-blake-toronto-tickets-10-17-2022/event/105254220/

 

Old Venue Map is being used, Orchestra Sections are not split into 6 sections anymore just 3 (right,center and left)

 

https://www.livenation.com/venue/KovZpa3yBe/the-danforth-music-hall-events?event_id=G5vZZ9FxIaNpa#se...

 

this applies to all reserved seating events at The Danforth Music Hall

Reply
Loading...
greatseats
Team Mascot

Re: NEW Map Errors on Site

Kennedy Center - Opera House - Washington DC

To Kill a Mockingbird June 21st through July 10th

 

https://www.stubhub.com/to-kill-a-mockingbird-washington-tickets-6-21-2022/event/104849750/

 

StubHub map shows row E as first row. Kennedy center shows row D is actually first row.

 

https://www.kennedy-center.org/whats-on/explore-by-genre/theater/2021-2022/to-kill-a-mockingbird/

 

 

 

Reply
Loading...
fulfillment
Stagehand

Re: NEW Map Errors on Site

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here