StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou · ‎09-17-2022

Hi team,

Please, add map for below event:
Demi Lovato
Hard Rock Live Sacramento, Wheatland, CA
September 22, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/demi-lovato-wheatland-tickets-9-22-2022/event/150229775/

Primary ticket provider link: https://www.ticketmaster.com/event/1C005CC2972231B7

Thanks,

lotustixmalou · ‎09-17-2022

Hi team,

Please, add map for below event:
Amy Schumer
NYCB Theatre at Westbury, Westbury, NY
September 22, 2022, 7:30 PM

Stubhub link: https://www.stubhub.com/amy-schumer-westbury-tickets-9-22-2022/event/150241263/

Primary ticket provider link: https://concerts.livenation.com/event/00005CCAD8EA9C0A

Thanks,

lotustixmalou · ‎09-18-2022

Hi team,

Please, add map for below event:
Demetri Martin
The Paramount Huntington, Huntington, NY
September 22, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/demetri-martin-huntington-tickets-9-22-2022/event/150242016/

Primary ticket provider link: https://www.ticketmaster.com/event/00005CC9E52A8148

Thanks,

somethinga · ‎09-18-2022

Tom Segura on 9/24/22 is not General Admission. It should have the same map as his event the day prior.

Link to event with the missing seat map:

https://www.stubhub.com/tom-segura-las-vegas-tickets-9-24-2022/event/105260880/

Link to the event the day prior with the correct seat map:

https://www.stubhub.com/tom-segura-las-vegas-tickets-9-23-2022/event/104853100/

lotus_gaymarie · ‎09-18-2022

Event: Zach Williams 10/05/22

Link to the event on StubHub.com

https://www.stubhub.com/zach-williams-phoenix-tickets-10-5-2022/event/105280289/?quantity=0&sections...

Link to the event from the primary ticket provider

https://concerts.livenation.com/event/19005CA6C07A3DC8

Incorrect: PIT GA section

Correct: Sections PIT 1 and 2 should be seated

inseamedster · ‎09-18-2022

The seating map for a show I want to sell tickets for is not available but when I try to sell them, I can choose from a list of default sections.

There isn't an option to sell a floor section (I see Field TBD though). However, when I look at current listings, someone was able to sell a floor section. How were they able to list their ticket with that section?

lotustixmalou · ‎09-18-2022

Hi team,

Please, change Stubhub map to ALL General Admission of below event:

Big Wild
Corona Theatre, Montreal, QC
September 23, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/big-wild-montreal-tickets-9-23-2022/event/150370092/

Primary ticket provider link: https://www.ticketmaster.com/big-wild-the-efferusphere-tour-with-montreal-quebec-09-04-2022/event/31...

Thanks,

lotustixmalou · ‎09-18-2022

Hi team,

Please, change Floor to reserved section on Stubhub map and add General Admission section for below event:
And That's Why We Drink Podcast
House of Blues Dallas,Dallas, TX
September 23, 2022, 7:30 PM

Stubhub link: https://www.stubhub.com/and-that-s-why-we-drink-dallas-tickets-9-23-2022/event/150307021/

Primary ticket provider link: https://concerts.livenation.com/event/0C005CEEA82A246F

Thanks,