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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Journey 03/01/23

 

Link to the event on StubHub.com:

https://www.stubhub.com/journey-washington-tickets-5-10-2022/event/105099742/?quantity=1

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/15005B32C7375ACB

 

Kindly remove the general admission section on the event map

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Echosmith 10/26/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/event/150300613?quantity=0

 

Link to the event from the primary ticket provider :

https://www.etix.com/ticket/p/7450336

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

 

Event name: John Petrucci 10/26/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/john-petrucci-new-orleans-tickets-10-26-2022/event/150354159/?quantity=0

 

Link to the event from the primary ticket provider :

https://concerts.livenation.com/event/1B005D050D1A8A32

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Death Cab for Cutie 10/26/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/death-cab-for-cutie-seattle-tickets-10-26-2022/event/105285565/?quantity=0

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/0F005CA6F1C644F3

 

Kindly update the event map - change floor sections MF1-MF4 to a single general admisison section

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Parker McCollum 10/27/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/parker-mccollum-wallingford-tickets-10-27-2022/event/150246251/?quantity=0&s...

 

Link to the event from the primary ticket provider :

https://concerts.livenation.com/event/1D005CD0D6D85581

 

Incorrect map:

Capture.PNG

 

Correct map:

Capture1.PNG

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

 

Event name: Bert Kresicher 10/27/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/bert-kreischer-rochester-tickets-10-27-2022/event/150297112/?quantity=0

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/06005CBBC3224F0A

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Bert Kreischer 10/27/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/bert-kreischer-rochester-tickets-10-27-2022/event/150297112/?quantity=0

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/06005CBBC3224F0A

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update missing Front Row Sec. on event map.

 

Stubhub Link:

Josh Turner Tickets - StubHub

 

Primary Link:

Josh Turner - King Size Manger Tour Tickets Dec 02, 2022 Macon, GA | Ticketmaster

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link:

Nigel NG Tickets - StubHub

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link:

https://www.stubhub.com/boy-named-banjo-burlington-tickets-10-28-2022/event/150266826/

Reply
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