StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

sms1 · ‎10-30-2022

Attemptig to list VIP Seats for 2 shows at the Fillmore, Silver Spring MD. One of which is the Cannibal Corpse show on Thursday 11/3/22. When I select "balcony" from the drop-down, the row and seat info become "read only." I would like to indicate this is a VIP box in the listing. Thanks.

edit: additional deatis as requested by TeamStubhub

Event Name: Cannibal Corpse

Link to the event on StubHub: https://www.stubhub.com/cannibal-corpse-silver-spring-tickets-11-3-2022/event/150312987

Link to the event by the provider: Cannibal Corpse Tickets Nov 03, 2022 Silver Spring, MD | Live Nation

What is wrong: VIP Box is not listed in the Section in the drop-down menu when attempting to list ticket for sale. When selecting "balcony" the row option becomes read-ony and unable to enter any data into that field.

See screen shots below:

tussin · ‎04-21-2023

Trying to list a pair of reserved balcony seats for Love and Rockets May 27th, 2023 show at the Roseland Theater in Portland, OR. GA floor is the only available option in the drop down menu, but there are 3 pairs of the reserved balcony seats for sale, including the same section and row that I'm trying to list. The seating chart is incorrect, and doesn't include the reserved balcony, but 3 sellers were able to list their seats at some point. Calling customer service has not gotten this problem resolved.

StubHub event link:

https://www.stubhub.com/love-and-rockets-portland-tickets-5-27-2023/event/151676635/?quantity=2

Event link from promoter:

https://event.etix.com/ticket/online/performanceSale.do?partner_id=240&performance_id=8440466&method...

Quiennie · ‎04-21-2023

Hi Team,

Please update map on Stubhub for this event:

Live Nation Parking: Lynyrd Skynyrd & ZZ Top - This is NOT a Cncrt Tkt
More Info
Fri • Sep 01 • 6:30 PM
PNC Music Pavilion, Charlotte, NC

Stubhub Link: https://www.stubhub.com/parking-passes-only-lynyrd-skynyrd-charlotte-tickets-9-1-2023/event/15131170...

To match the map on the primary market with link below for reference: https://concerts.livenation.com/event/2D005D8BE5A16308

Thanks,

Quiennie