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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Goo Goo Dolls 11/07/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/goo-goo-dolls-south-bend-tickets-11-7-2022/event/150369412/?quantity=1

 

Link to the event from the primary ticket provider :

https://www.etix.com/ticket/online/performanceSale.do?method=showManifest

Reply
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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to add an event map for the below event:

 

Event Name: Dita Von Teese

Venue: Palace of Fine Arts|San Francisco, CA
Event Date & Time: Sun, Jan 15, 2023, 7:00 PM

 

Stubhub Link:https://www.stubhub.com/dita-von-teese-san-francisco-tickets-1-15-2023/event/150448210/

 

Primary Link: https://www.ticketmaster.com/event/1C005D21B6B540DF

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Five Finger Death Punch 11/09/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/five-finger-death-punch-grand-rapids-tickets-11-9-2022/event/150357611/?quan...

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/08005D0BDB563BC1

 

SH map incorrect:

Capture.PNG

 

Correct map:

Capture1.PNG

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, change sections 101, 102 and 103 to Floor General Admission for event below:
Mercyful Fate
Hard Rock Live Sacramento, Wheatland, CA
October 30, 2022, 7:00 PM

 

Stubhub link: https://www.stubhub.com/mercyful-fate-wheatland-tickets-10-30-2022/event/150445911/

 

Primary ticket provider link: https://www.ticketmaster.com/event/1C005D1ED4516D19

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add map on this event:

 

Event Name: Dropkick Murphys
Venue: Tulsa Theater|Tulsa, OK
Event Date & Time: 11/01/22  7:15 PM
Stubhub Link: https://www.stubhub.com/dropkick-murphys-tulsa-tickets-11-1-2022/event/150260362/?quantity=1
Primary Link: https://www.etix.com/ticket/online/performanceSale.do?method=restoreToken&performance_id=8264722&met...

 

Thank you !

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Priscilla Presley 11/11/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/priscilla-presley-niagara-falls-tickets-11-11-2022/event/150585878/?quantity...

 

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/00005D0FE1AB5096

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add map on this event:

 

Event Name: Chicago
Venue: Wagner Noel Performing Arts Center|Midland, TX
Event Date & Time: 11/01/22  8:00 PM
Stubhub Link:https://www.stubhub.com/chicago-midland-tickets-11-1-2022/event/150343098/?quantity=1
Primary Link: https://www.etix.com/ticket/p/7818619/chicago-midland-wagner-no%C3%ABl-performing-arts-center?countr...

 

Thank you !

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add map on this event:

 

Event Name: Chicago
Venue: Helen DeVitt Jones Theater at The Buddy Holly Hall|Lubbock, TX
Event Date & Time: 11/02/22  7:30 PM
Stubhub Link: https://www.stubhub.com/chicago-lubbock-tickets-11-2-2022/event/150343093/?quantity=1
Primary Link: https://www.etix.com/ticket/p/6079146/chicago-lubbock-the-buddy-holly-hall-helen-devitt-jones-theate...

 

Thank you !

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to add map on this event:

 

Event Name: Better Than Ezra
Venue:Buckhead Theatre|Atlanta, GA
Event Date & Time: 11/02/22  8:00 PM
Stubhub Link: https://www.stubhub.com/better-than-ezra-atlanta-tickets-11-2-2022/event/150349869/?quantity=1
Primary Link: https://concerts.livenation.com/event/0E005D0402A87DB5?wt.mc_id=EML_TMNT502658_1510717_0[PC_eventIma...

 

Thank you !

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to update the map on this event, Balcony R ,Balcony C,Balcony L  and Gen Admission event:

 

Event Name: Better Than Ezra
Venue:Buckhead Theatre|Atlanta, GA
Event Date & Time: 11/02/22  8:00 PM
Stubhub Link: https://www.stubhub.com/better-than-ezra-atlanta-tickets-11-2-2022/event/150349869/?quantity=1
Primary Link: https://concerts.livenation.com/event/0E005D0402A87DB5?wt.mc_id=EML_TMNT502658_1510717_0[PC_eventIma...

 

Thank you !

Reply
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