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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update the map seat of the event below:

Shreya Ghoshal

Addition Financial Arena|Orlando, FL

Fri, Nov 18, 2022, 8:00 PM
Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to add the Floor Section for the event below:

Smashing Pumpkins with Janes Addiction

Spokane Arena|Spokane, WA

Wed, Nov 09, 2022, 6:30 PM
Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Puddles Pity Party 01/12/23

 

Link to the event on StubHub.com:

https://www.stubhub.com/puddles-pity-party-portland-tickets-1-12-2023/event/150570573/?quantity=0

 

Link to the event from the primary ticket provider :

https://event.etix.com/ticket/online/performanceSale.do?performance_id=2039094&method=restoreToken

 

Kindly update event map. Correct sections/ticket options below:Capture.PNG

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Dan Cummins 03/04/23 9:30pm

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/dan-cummins-seattle-tickets-3-4-2023/event/150558812/

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/0F005D1FA450295B

Reply
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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to update and change Section 103 to General Admission Floor   for the below event:

 

Event Name: Sammy Hagar
Venue: The Show - Agua Caliente Casino|Rancho Mirage, CA
Event Date & Time: Sat, Mar 04, 2023, 8:00 PM

 

Stubhub Link: https://www.stubhub.com/sammy-hagar-rancho-mirage-tickets-3-4-2023/event/150460812/?quantity=2

 

Primary Link: https://event.etix.com/ticket/online/performanceSale.do?performance_id=8607467&method=restoreTokenScreenshot 2022-11-01 093916.png

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Trans Siberian 12/01/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/trans-siberian-orchestra-fresno-tickets-12-2-2021/event/104990158/?quantity=...

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/1C005B0D82822836

 

Missing floor sections

1.PNG

 

Correct map:

Capture.PNG

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Usher 03/17/23

 

Link to the event on StubHub.com:

https://www.stubhub.com/usher-las-vegas-tickets-3-17-2023/event/150420166/?quantity=0&sections=&tick...

 

Link to the event from the primary ticket provider :

https://www.ticketmaster.com/event/2E005D13A2970C77

 

Stubhub map incorrect:

1.PNG

 

Correct map:

Capture.PNG

Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to remove the VIP General Admission section and add East and West Reserved for the event below:

Tove Lo (16+ Event) (Moved from Ogden Theatre)

Mission Ballroom|Denver, CO

Mon, Feb 20, 2023, 8:00 PM
Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Walker & Royce 03/03/23

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/walker-royce-boulder-tickets-3-3-2023/event/150524615/?quantity=1

 

Link to the event from the primary ticket provider :

https://www.axs.com/events/449672/walker-royce-tickets

 

Capture.PNG

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Tove Lo 03/03/23 

 

 

Link to the event on StubHub.com:

https://www.stubhub.com/tove-lo-los-angeles-tickets-3-3-2023/event/150521620/?quantity=0

 

Link to the event from the primary ticket provider :

https://concerts.livenation.com/event/09005D43A5B91DE1

 

Incorrect map:

Capture.PNG

 

Correct map:

1.PNG

Reply
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