Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[ihateut]

The Players Championship from 3/7-3/12 doesn't have the correct premium info to choose from.

The link shows the only premium ticket options. The rest of the tickets are grounds only.

https://www.theplayers.com/hospitality

[Mauflores]

Hi Team,

Seeking your assistance to add GENERAL ADMISSION 21+ for this event:

Event Name: Kevin Kaarl

Venue: Wonder Ballroom

Event Date & Time: Feb 24, 2023, 8:30 PM

Stubhub Link: https://www.stubhub.com/kevin-kaarl-portland-tickets-2-24-2023/event/151196236/?clickref=1101lwo7jhn...

Primary Link: https://event.etix.com/ticket/online/performanceSale.do?cobrand=WonderBallroom&partner_id=240&perfor...

[JONA]

Hi Team,

Kindly update StubHub map  and add the following Sections

-Mezzannine 0 as SRO and  Mezzannine 7 as SRO  to match the map on the primary market with link and photo below for reference:

https://www.ticketmaster.com/event/3A005CC2DD687710?wt.mc_id=EML_TMNT549495_721067_0[PC_eventImage&e...

Thanks,

Jona

[mariefe_madrid]

Hi Team,

Requesting to update the map seat on the event below:

Hamilton

Keybank State Theatre-Playhouse Square Center|Cleveland, OH

Thu, Dec 22, 2022, 7:30 PM

https://www.stubhub.com/hamilton-cleveland-cleveland-tickets-12-22-2022/event/150442611/

https://tickets.playhousesquare.org/online/default.asp?doWork::WScontent::loadArticle=Load&BOparam::...

Thank you

[lotus_gaymarie]

Event: Usher 04/22/23 

Kindly update event map

Link to the event from Stubhub:

https://www.stubhub.com/usher-las-vegas-tickets-4-22-2023/event/150420207/?sections=&ticketClasses=&...

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/2E005D13A2A40C8B

INCORRECT MAP:

CORRECT MAP:

[ltcnica08]

Hi Team,

Seeking your assistance to add map and make listings viewable

for below event:

Event Name:  Grand Funk Railroad (21+ Event)Venue:
Event Date & Time: Hard Rock Live - Biloxi|Biloxi, MS
Stubhub Link: - NA
Primary Link: https://www.ticketmaster.com/event/1B005C70D0836EA0

[ticketmvp]

T-Pain & Rick Ross on 12/10 has an incorrect seating chart. All 100 level sections are standing room only general admission (not reserved) and all 200 level sections are seated general admission (not reserved). The 300 level is still reserved seating. Please correct this per Ticketmaster's seating chart.

[mariefe_madrid]

Hi Team,

Requesting to update the map seat on the event below:

Jerry Seinfeld (21+ Event)

The Hall at Live Casino and Hotel - Hanover|Hanover, MDFri,

May 19, 2023, 9:00 PM

https://www.stubhub.com/jerry-seinfeld-hanover-tickets-5-19-2023/event/105206198/?quantity=1

https://tix.axs.com/G7gZEgAAAAA4nrp4AAAAAAC4%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...

Thank you

[lotus_gaymarie]

Event: Subtronics 01/13/23

Kindly update event map

Link to the event from Stubhub:

https://www.stubhub.com/subtronics-las-vegas-tickets-1-13-2023/event/150485532/?quantity=0

Link to the event from the primary ticket provider:

https://bassrush.frontgatetickets.com/event/j2eyzktzr83kg5k0?irgwc=1&clickid=T0cS6C3YixyNWADW-MxoQWo...

INCORRECT MAP:

CORRECT MAP:

[ltcnica08]

Hi Team,

Seeking your assistance to add map for below event:

Event Name: Sierra Ferrell
Venue:  Cains Ballroom|Tulsa, OK
Event Date & Time: Sat, Mar 11, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/sierra-ferrell-tulsa-tickets-3-11-2023/event/150595354/
Primary Link: https://event.etix.com/ticket/online/performanceSale.do?performance_id=2289259&method=restoreToken