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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly update StubHub map and add Sections 100 to 106  to match the map on the primary market with link below for reference:

 

  https://ticketstar.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APMI%3ARC22%3AJD0315%...

 

 

Thanks,

Jona

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, change sections VIP 101 and VIP 103 to 101B, 101A, 102, 103A and 103B on Stubhub map:
Usher
Dolby Live at Park MGM, Las Vegas, NV
July 04, 2023, 9:00 PM

 

Stubhub link: https://www.stubhub.com/usher-las-vegas-tickets-7-4-2023/event/150375070/

 

Primary ticket provider link: https://www.ticketmaster.com/usher-my-way-the-vegas-residency-las-vegas-nevada-07-04-2023/event/2E00...

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jdaz72
Stagehand

Re: Map Errors on Site

When trying to list tickets, rows are not able to be selected for section 132 at Chase Field.  It just shows "none specified"

 

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ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add map for below event:

Event Name: Chase Matthew 
Venue: The City Center|Champaign, IL
Event Date & Time: Fri, Mar 24, 2023, 8:00 PM
Stubhub Link: https://www.stubhub.com/chase-matthew-champaign-tickets-3-24-2023/event/151322995/
Primary Link: https://www.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_method=...

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teddylegend
Umpire

Bert Kreischer Tempe

Hi,

 

Can you please list 

Bert Kreischer

Tempe AZ Mullett Arena

2/11/23...this is a 3rd show...the first 2 are already listed

thanks

 

https://www.ticketmaster.com/bert-kreischer-completely-blitzed-tempe-arizona-02-11-2023/event/19005D...

Reply
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ticketfan05
Zamboni Driver

New Event ACME Feed & Seed NYE Nashville 12/31

Please add Acme's Disco Rodeo New Year's Eve Party Downtown Nashville 2023.

https://www.eventbrite.com/e/acmes-disco-rodeo-new-years-eve-party-downtown-nashville-2023-tickets-4...

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ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add Balcony section to the map for below event:

Event Name: Chase Matthew 
Venue: Joes Live Rosemont|Rosemont, IL
Event Date & Time: Thu, Mar 23, 2023, 7:45 PM
Stubhub Link: https://www.stubhub.com/chase-matthew-rosemont-tickets-3-23-2023/event/151305681/
Primary Link: https://www.ticketweb.com/event/chase-matthew-love-you-again-joes-live-rosemont-tickets/12736025?

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BoarOnTheFloor
Team Mascot

Please add this event: Flash , BRAND NEW DAY VI , December 31, 2022

Please add an event listing for the following event:

 

Artist: Flash, Brand New Day VI

Date and Show Time: December 31, 2022 at 9:00 PM 

Restrictions: Ages 21+

Venue and Address: Flash, 645 Florida AVE NW
Washington, DC 20001

SHOW URL: https://www.flashdc.com/e?id=z6FTibMyvdhttps://tickets.taogroup.com/e/loud-luxury-marquee-new-york-2...

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BoarOnTheFloor
Team Mascot

Re: Please add this event: Flash , BRAND NEW DAY VI , December 31, 2022

Hi, this event is this weekend.

Hoping it can be posted before it. 

Thanks!

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ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add mezzanine section for below event:

Event Name: Lake Street Dive (18+ Event)
Venue: Roadrunner|Boston, MA
Event Date & Time:  

Sat, Dec 31, 2022, 8:30 PM

Stubhub Link: https://www.stubhub.com/lake-street-dive-boston-tickets-12-31-2022/event/150465783/?
Primary Link: https://www.axs.com/events/446417/lake-street-dive-tickets

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