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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Trippie Redd 01/21/23

 

Kindly add floor sections

 

Link to the event from Stubhub:

https://www.stubhub.com/trippie-redd-bangor-tickets-1-21-2023/event/150364516/?quantity=0


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/01005D0CDC1A79C6

Reply
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sagas
Waterboy

Re: Map Errors on Site

The map for Miss Universe Finals is incorrect on the stubhub site preventing us from listing tickets. Stubhub is shwoing that the event is general admission, however, it is not. There are assigned tickets. 

 

Miss Universe Finals, January 14, 2023 7:00 PM

 

https://www.stubhub.com/miss-universe-pageant-new-orleans-tickets-1-14-2023/event/151265342/?quantit...

 

https://www.ticketmaster.com/71st-miss-universe-competition-finals-new-orleans-louisiana-01-14-2023/...

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Kindly update StubHub map and add Sections  Mezzannine 0 as SRO and Mezzannine 7 as SRO for this event Big Thief  0215/2023 to match the map on the primary market with link below for reference:

 

 

https://www.ticketmaster.com/big-thief-austin-texas-02-15-2023/event/3A005CC2DD687710?wt.mc_id=EML_T...

 

 

Thanks,

Jona

 

 

 

Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requested to update the map seat on the event below:

Subtronics (18+ Event)

Downtown Las Vegas - DLV Events Center|Las Vegas, NV

Fri, Jan 13, 2023, 6:00 PM

 

https://www.stubhub.com/subtronics-las-vegas-tickets-1-13-2023/event/150485532/

https://bassrush.frontgatetickets.com/event/j2eyzktzr83kg5k0

 

Thank you

Reply
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ltcnica08
Zamboni Driver

Re: Map Errors on Site

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Rquesting to update the map seat on the event below:

Cirque du Soleil Corteo

Bell Centre|Montreal, QC

Thu, Dec 22, 2022, 7:30 PM

 

https://www.stubhub.com/cirque-du-soleil-corteo-montreal-montreal-tickets-12-22-2022/event/150457113...

 

https://www.ticketmaster.ca/cirque-du-soleil-corteo-montreal-quebec-12-22-2022/event/31005D05C78F428...

 

Thank you

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Theresa Caputo 01/27/23

 

Please update event map

 

Link to the event from Stubhub:

https://www.stubhub.com/theresa-caputo-temecula-tickets-1-27-2023/event/150531731/?quantity=0&sectio...


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/0A005D34E13B4590

 

Incorrect map:

1.JPG

 

 

Correct map:

2.JPG

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly add RESERVED Section on StubHub map for this event Joan Osborne 03/29/2023  to match the map on the primary market with link below for reference:

 

https://www.axs.com/events/451110/joan-osborne

 

 

Thanks,

Jona

 

 

 

 

 

 

 

 

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Sam Morril 02/02/23

 

NO MAP ON SITE

 

Link to the event from Stubhub:

https://www.stubhub.com/sam-morril-vancouver-tickets-2-2-2023/event/150593734/?quantity=1


Link to the event from the primary ticket provider:

https://admitone.com/events/sam-morril-vancouver-8473595

Reply
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here