StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

JONA · ‎12-22-2022

Hi Team,

Kindly add Stubhub map for this event Jann Arden 02/15/2023 to match the map on the primary market . Please see attached photo for reference:

Thanks,

Jona

lotus_gaymarie · ‎12-22-2022

Event: The Fab Four 02/03/23

Link to the event from Stubhub:

https://www.stubhub.com/the-beatles-tribute-huntsville-tickets-2-3-2023/event/150585460/?quantity=0

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/20005D27CAF5B990

Incorrect map:

Correct map:

lotus_gaymarie · ‎12-22-2022

Event: Jason Isbell 02/03/23

NO MAP ON SITE

Link to the event from Stubhub:

https://www.stubhub.com/jason-isbell-ashland-tickets-2-3-2023/event/150510987/?quantity=0

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/7263725/jason-isbell-and-the-400-unit-wpeter-one-ashland-paramount-art...

ltcnica08 · ‎12-22-2022

Hi Team,

Seeking your assistance to update Stubhub map. Don't specify each section as center, right and left. Make it just balcony, grand tier and orchestra for below event:

Event Name: John Mellencamp
Venue: Old National Events Plaza|Evansville, IN
Event Date & Time: Fri, May 05, 2023, 8:00 PM
Stubhub Link: https://www.stubhub.com/john-mellencamp-evansville-tickets-5-5-2023/event/150577245/
Primary Link: https://www.axs.com/events/450358/john-mellencamp-tickets