Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Lotusjoyce]

Hi Team, 

Please add A, B, and C sections to Stubhub map

Carrie Underwood
Desert Diamond Arena | Glendale, AZ
Sat, Mar 11, 2023, 7:30 PM

Stubhub link:

https://www.stubhub.com/carrie-underwood-glendale-tickets-3-11-2023/event/105286079/?quantity=0&pric...

Primary link:

https://www.axs.com/events/434192/carrie-underwood-tickets

Thank you

[Mauflores]

Hi Team,

Seeking your assistance to update the map for this event and make it ALL GA event. 

Event Name: Usher Afterparty (21+ Event)

Venue: Dolby Live at Park MGM

Event Date & Time: Wed, Jun 28, 2023, 11:00 PM

Stubhub Link: https://www.stubhub.com/usher-las-vegas-tickets-6-28-2023/event/150432150/?clickref=1100lwq3K6XK&utm...

Primary Link: https://www.ticketmaster.com/event/2E005D14CB49281F?wt.mc_id=EML_TMNT549495_1302927_0[PC_eventImage&...

[ticketmvp]

StubHub has Geoge Lopez on 1/15 listed at two different venues within the Duke Energy Center for the Performing Arts. One is listed at Duke Energy Center for the Performing Arts - Complex but with the seating chart of Meymandi Concert Hall. The show is taking place at Duke Energy Center for the Performing Arts Raleigh Memorial Auditorium.  This event is listed on StubHub with the correct seating chart at Raleigh Memorial Auditorium. I don't know why StubHub keeps listing so many events at two different venues within the same complexes. This happens throughout StubHub and makes no sense. You'll have to contact the correct department as I have no idea who can fix this correctly.

[lotus_gaymarie]

Event: Jim Gaffigan 4/15/23

Link to the event from Stubhub:

https://www.stubhub.com/jim-gaffigan-grand-rapids-tickets-4-15-2023/event/105265559/?quantity=1

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/08005C92CC72246F

Missing floor sections.

Incorrect map:

Correct map:

[lotus_gaymarie]

Event: Sammy Hagar 03/04/23

KINDLY UPDATE FLOOR SECTION - SHOULD BE PIT-STANIDNG ONLY.

Link to the event from Stubhub:

https://www.stubhub.com/sammy-hagar-rancho-mirage-tickets-3-4-2023/event/150460812/?quantity=0&secti...

Link to the event from the primary ticket provider:

https://event.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_metho...

Incorrect map on Stubhub:

Correct map:

[lotus_gaymarie]

Event: Disney On ice 1/22/23 12pm

Kindly add these sections: FL1 - FL10

Link to the event from Stubhub:

https://www.stubhub.com/disney-on-ice-let-s-celebrate-allentown-tickets-1-22-2023/event/151184653/

Link to the event from the primary ticket provider:

https://pplcenter.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AALLENTOWN%3AFELD22%3A...

[lotus_gaymarie]

Event:  Puddles Pity Party 01/12/23

Link to the event from Stubhub:

https://www.stubhub.com/puddles-pity-party-portland-tickets-1-12-2023/event/150570573/?quantity=0

Link to the event from the primary ticket provider:

https://event.etix.com/ticket/online/performanceSale.do?performance_id=2039094&method=restoreToken

Incorrect map:

Correct map:

[lotus_gaymarie]

Event: Pepe Aguilar 01/13/23

NO MAP ON SITE

Link to the event from Stubhub:

https://www.stubhub.com/pepe-aguilar-temecula-tickets-1-13-2023/event/150454853/?quantity=2

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/0A005D01A9D92596

[websales]

https://www.stubhub.com/anastasia-the-musical-cincinnati-cincinnati-tickets-1-6-2023/event/150545335...

My listing # is 5799622970

My tickets are showing on the map but my listing does not show a row.

When I look under my listings, it is showing Row C but when I look on map it shows "Zone: Orchrestra" instead of row C

[Lotusjoyce]

Hi Team, 

Please update the Stubhub map for this event:

Issue: DCIR-R , DCIR-L , DCIRFR and DCIRFL sections are should be one section only. Please update and combine them. 

Les Miserables
Cadillac Palace | Chicago, IL
Sat, Feb 18, 2023, 8:00 PM

Stubhub link:

https://www.stubhub.com/les-miserables-chicago-chicago-tickets-2-18-2023/event/150553011/?quantity=0...

Primary link:

https://www.ticketmaster.com/event/07005D062F1C71F7?

Thank you