StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

standardnine · ‎01-22-2023

Hello Team,

Please make the map for this event interactive.

John Mellencamp

Connor Palace Playhouse Square

Cleveland, OH

Thu, May 25, 2023, 8:00 PM

StubHub Link: https://www.stubhub.com/john-mellencamp-cleveland-tickets-5-25-2023/event/151193944/

Reference Link: https://tickets.playhousesquare.org/online/default.asp?doWork::WScontent::loadArticle=Load&BOparam::...

Thank you!

Stephanie

lotus_gaymarie · ‎01-23-2023

Event: A Boogie Wit Da Hoodie 2/24/2023

Kindly add floor section - General Admission GA1-GA5

Link to the event from Stubhub:

https://www.stubhub.com/a-boogie-wit-da-hoodie-kingston-tickets-2-24-2023/event/151304259/

Link to the event from the primary ticket provider:

https://uritix.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AURI%3A22RC%3A022423%3A&l...

standardnine · ‎01-23-2023

Hello Team!

This event is still not sectioned. Please update.

David Cross

Corona Theatre Montreal, QC

Sun, Apr 23, 2023, 8:00 PM

StubHub Link: https://www.stubhub.com/david-cross-montreal-tickets-4-23-2023/event/151316490/?quantity=2

Thank you!

Steph

JONA · ‎01-23-2023

Hi Team,

Kindly update Stubhub map for this event David Sedaris 02/11/2023 2:00 PM Show and 8:00 PM Show. Please see attached photo of the map:

Venue: Hilo Civic Auditoriu |Hilo, HI

Thanks,

Jona

njaffree · ‎01-23-2023

For Wilco at Riviera Theatre in Chicago on March 25, 2023, the map indicates that seating is only GA and Mezzanine level:

https://www.stubhub.com/wilco-chicago-tickets-3-25-2023/event/151394645/

In actuality, the sections are divided into General Admission, Mezzanine, First Balcony and Second Balcony. I am trying to list my First Balcony seats, but the Stubhub dropdown only includes GA and Mezzanine.

https://tix.axs.com/3ckgKQAAAAA%2fhm2CAAAAAABG%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2...

Please correct the map and the dropdown menu so that I can list these tickets.

Thank you.

ltcnica08 · ‎01-23-2023

Hi Team,

Seeking your assistance to update map sections orchestra of rows AA-BB should be specified as Right Pit, Pit and Left Pit for below event:

Event Name: Aladdin
Venue: National Theatre|Washington DC, DC
Event Date & Time: Sat, Apr 22, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/disney-s-aladdin-touring-washington-tickets-4-22-2023/event/150526838/
Primary Link: https://www.ticketmaster.com/disneys-aladdin-touring/event/15005D7242B51078?

angeldulce18 · ‎01-23-2023

Hi Team,

Please update incorrect event map on Stubhub, kindly refer to primary link provided.

Stubhub Link:

Lucki Tickets - StubHub

Primary Link:

Lucki: Flawless Like Me: The Made Martian Tour Tickets Mar 11, 2023 Houston, TX | Live Nation

RmOropesa · ‎01-23-2023

Hi Team,

Seeking your assistance to update the event map to Loge Right, Loge Left, and Loge Center, Mezzanine Right, Mezzanine Left and Mezzanine Center for the below event:

Event Name: Junior H
Venue: 713 Music Hall|Houston, TX
Event Date & Time: Fri, Jan 27, 2023, 7:45 PM

Stubhub Link: https://www.stubhub.com/junior-h-houston-tickets-1-27-2023/event/150471180/

Primary Link: https://concerts.livenation.com/event/3A005CCD9EB738CF?f_use_ras_unavailability=true&f_ras_manifest_...