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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184276/?sort=

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Kindly update Stubhub map for this event  David Sedaris 02/11/2023 2:00 PM Show and 8:00 PM Show.  Please see attached photo of the map: 

 

Venue: Hilo Civic Auditoriu |Hilo, HI

correct map.png

 

 

 

Thanks,

Jona

Reply
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njaffree
Team Mascot

Re: Map Errors on Site

For Wilco at Riviera Theatre in Chicago on March 25, 2023, the map indicates that seating is only GA and Mezzanine level:

 

https://www.stubhub.com/wilco-chicago-tickets-3-25-2023/event/151394645/

 

In actuality, the sections are divided into General Admission, Mezzanine, First Balcony and Second Balcony. I am trying to list my First Balcony seats, but the Stubhub dropdown only includes GA and Mezzanine. 

 

https://tix.axs.com/3ckgKQAAAAA%2fhm2CAAAAAABG%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2... 

 

Please correct the map and the dropdown menu so that I can list these tickets.

 

Thank you.

Reply
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ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update map sections orchestra of rows AA-BB should be specified as Right Pit, Pit and Left Pit  for below event:

Event Name: Aladdin
Venue: National Theatre|Washington DC, DC
Event Date & Time:  Sat, Apr 22, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/disney-s-aladdin-touring-washington-tickets-4-22-2023/event/150526838/
Primary Link: https://www.ticketmaster.com/disneys-aladdin-touring/event/15005D7242B51078?

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update incorrect event map on Stubhub, kindly refer to primary link provided.

 

Stubhub Link:

Lucki Tickets - StubHub

 

Primary Link:

Lucki: Flawless Like Me: The Made Martian Tour Tickets Mar 11, 2023 Houston, TX | Live Nation

Reply
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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update the event  map to Loge Right, Loge Left, and Loge Center, Mezzanine Right, Mezzanine Left and Mezzanine Center for the below event:

Event Name: Junior H 
Venue: 713 Music Hall|Houston, TX
Event Date & Time:  Fri, Jan 27, 2023, 7:45 PM

 

Stubhub Link: https://www.stubhub.com/junior-h-houston-tickets-1-27-2023/event/150471180/

Primary Link: https://concerts.livenation.com/event/3A005CCD9EB738CF?f_use_ras_unavailability=true&f_ras_manifest_...

Reply
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Mauflores
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update map and add:
LOGE ADA
LOGE RIGHT/CENTER/MIDDLE
MEZZANINE RIGHT/CENTER/MIDDLE

Event Name: Junior H (Rescheduled from 9/2, 9/29)

Venue: 713 Music Hall

Event Date & Time: Fri, Jan 27, 2023, 7:45 PM

Stubhub Link: https://www.stubhub.com/junior-h-houston-tickets-1-27-2023/event/150471180/?clickref=1011lwvxtPqp&ut...

Primary Link: https://concerts.livenation.com/event/3A005CCD9EB738CF?f_use_ras_unavailability=true&f_ras_manifest_... NICK.JPG

Reply
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Mauflores
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a second request to add sh map for this event, 

Event Name:Annie 8PM

Venue: Buell Theatre

Event Date & Time: Sun, Feb 26, 2023, 2:00 PM

Stubhub Link: https://www.stubhub.com/annie-wilmington-wilmington-tickets-1-28-2023/event/150429597/?quantity=4&cl...

Primary Link: https://wilsoncentertickets.com/show/?id=43201

Reply
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ella14
Rookie

Please add event listing for Benny Benassi at Marquee New York on April 28, 2023

Please add an event listing for the following event:

Artist: Benny Benassi
Event venue and address: Marquee New York, 289 10th Avenue, New York, NY 10001
Date and show time: Apr 28, 2023 at 11:00 PM
Age restriction: 21+
Show URL: https://tickets.taogroup.com/e/benny-benassi-marquee-new-york-4-28/tickets
Reply
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Needleinthhay
Rookie

add event - Bechdel Cast Live with Robert Evans

Please add this event:

Bechdel Cast Live with Robert Evans  at Curious Comedy Theater in Portland OR on Thu. Feb 2, 2023 9:00pm

https://www.showclix.com/event/bechdel-cast-live

 

thanks!

 

Reply
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ella14
Rookie

Please post listing for ARMNHMR at Marquee New York on March 10, 2023

Please add a listing for the following event:

Artist: ARMNHMR
Restrictions: Ages 21+ only
Date and show time: March 10, 2023 at 11:00 PM
Venue name and address: Marquee New York, 289 10th Avenue, New York, NY 10001
Show URL: https://tickets.taogroup.com/e/armnhmr-marquee-new-york-3-10/tickets
Reply
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