Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[RmOropesa]

Hi Team,

Seeking your assistance to update and add the event map for the below event: (ORCHESTRA LEFT, ORCHESTRA CENTER, ORCHESTRA RIGHT, MEZZANINE LEFT, MEZZANINE  CENTER, MEZZANINE RIGHT, BALCONY LEFT, BALCONY CENTER, and  BALCONY RIGHT)

Event Name: J Boog
Venue: Tue, Feb 21, 2023, 8:00 PM

Event Date & Time: Tue, Feb 21, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/j-boog-monterey-tickets-2-21-2023/event/151439532/?quantity=2

Primary Link: https://www.etix.com/ticket/p/7089128/j-boog-monterey-golden-state-theatre

[Quiennie]

Hi Team,

Please update map on Stubhub for this event:

Cooper Alan
Fri 03 Mar 2023 20:00
Sanctuary Events Center, Fargo, ND

Stubhub Link: https://www.stubhub.com/cooper-alan-fargo-tickets-3-3-2023/event/151391110/?quantity=0

Primary Link: https://event.etix.com/ticket/p/7733794/cooper-alan-2023-spring-tour-fargo-sanctuary-events-centerfa...


Thanks,

Quiennie

[pr]

Could you possibly fix the below event so you can list row numbers for upper deck seating.  I have tickets in 312 row A however I am unable to list them properly because you cant put the row in.  thank you

Chris Stapleton

Thu 22 Jun 2023 19:00
Wells Fargo Arena (Des Moines), Des Moines, IA

[stampede]

Hi Stubhub:

I have a pair of seats in section 121 row 14 for sale for today Tuesday Feb 13, 2023 Vancouver Canucks vs Detroit. When I first listed the seats, your map would only show rows from 16 or 17 on and wouldn't allow me to input row 14. So despit me trying to update the row info afterward, it would only show up as section 121 with the row "blank". Section 121 in this arena starts with row 13 to row 25, please fix this, thanksI reported this 3 weeks ago but nothing has been done yet

[lotustixmalou]

Hi team,

Please, add map for below event:
Fit For A King
Ace of Spades, Sacramento, CA
February 19, 2023, 6:00 PM

Stubhub link: https://www.stubhub.com/fit-for-a-king-sacramento-tickets-2-19-2023/event/151298067/

Primary ticket provider link: https://concerts.livenation.com/event/1C005D7519046729

[Rachelle22]

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: Ari Shaffir
Venue: Vogue Theatre - BC|Vancouver, B
Event Date & Time: Feb 25, 2023, 9:30 PM
Stubhub Link: https://www.stubhub.com/ari-shaffir-vancouver-tickets-2-25-2023/event/151331081/?
Primary Link: https://admitone.com/events/ari-shaffir-vancouver-8522877

[tourneyfan]

The seating map for NCAA - Sacramento (All Sessions...or any session) is incorrect.  This is a special event in an NBA arena, so additional triple- and double-lettered rows are installed behind the baskets that aren't there for NBA games in Golden1 Center.  Your standard listing pulldown menu does not include the double-letter rows.  Please correct this ASAP, I've called customer support four times over two months and they've escalated this issue all four times with no success.  I have Section 113, Row DD seats.

Event date:  16 March 2023 (and 18 March 2023)

NCAA Division I Men's Basketball Tournament Tickets - StubHub

Link to correct map:  see Ticketmaster, such as:

2023 NCAA Men's Basketball Tournament - 1st Round - Session 1 Tickets Sacramento, CA | Ticketmaster

[User7844]

Hello, this event:

https://www.stubhub.com/dave-matthews-band-flushing-tickets-6-9-2023/event/151417440/

Does not have the floor map up yet. Here is the correct floor map, this is from the band's fan club:

This StubHub event at the same venue has the correct map:

https://www.stubhub.com/fall-out-boy-flushing-tickets-8-1-2023/event/151436605/

[Padyboy]

There are sections within the stadium that are not General Admission.

Please update the seating map accordingly for the entire season, so that I can sell my tickets.

Link: https://godeacs.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AWFU%3ABB22%3ABB01%3A&li...

[sparkasse]

I'm trying to sell a reserved balcony/mezzanine ticket for the Skinny Puppy show on May 8, 2023 at McMenamins Crystal Ballroom in Portland, OR but the only listing options are for General Admission tickets.  There is no reserved balcony option available for sellers.  Can you please add this section so that I can list my tickets? 

I've included the Etix listing for the show below so that you can see where the venue notes that there are a "Limited amount of mezzanine seats available for purchase for patrons 21+ only". 

I've also included a screenshot of the balcony/floorplan for a different Crystal Ballroom show (Ride/Charlatans) showing the correct layout.

Edited to include Stubhub event link for the show:  https://www.stubhub.com/skinny-puppy-portland-tickets-5-8-2023/event/151458828/

Thanks!