Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Rachelle22]

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: Ari Shaffir
Venue: Vogue Theatre - BC|Vancouver, B
Event Date & Time: Feb 25, 2023, 9:30 PM
Stubhub Link: https://www.stubhub.com/ari-shaffir-vancouver-tickets-2-25-2023/event/151331081/?
Primary Link: https://admitone.com/events/ari-shaffir-vancouver-8522877

[tourneyfan]

The seating map for NCAA - Sacramento (All Sessions...or any session) is incorrect.  This is a special event in an NBA arena, so additional triple- and double-lettered rows are installed behind the baskets that aren't there for NBA games in Golden1 Center.  Your standard listing pulldown menu does not include the double-letter rows.  Please correct this ASAP, I've called customer support four times over two months and they've escalated this issue all four times with no success.  I have Section 113, Row DD seats.

Event date:  16 March 2023 (and 18 March 2023)

NCAA Division I Men's Basketball Tournament Tickets - StubHub

Link to correct map:  see Ticketmaster, such as:

2023 NCAA Men's Basketball Tournament - 1st Round - Session 1 Tickets Sacramento, CA | Ticketmaster

[User7844]

Hello, this event:

https://www.stubhub.com/dave-matthews-band-flushing-tickets-6-9-2023/event/151417440/

Does not have the floor map up yet. Here is the correct floor map, this is from the band's fan club:

This StubHub event at the same venue has the correct map:

https://www.stubhub.com/fall-out-boy-flushing-tickets-8-1-2023/event/151436605/

[Padyboy]

There are sections within the stadium that are not General Admission.

Please update the seating map accordingly for the entire season, so that I can sell my tickets.

Link: https://godeacs.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AWFU%3ABB22%3ABB01%3A&li...

[sparkasse]

I'm trying to sell a reserved balcony/mezzanine ticket for the Skinny Puppy show on May 8, 2023 at McMenamins Crystal Ballroom in Portland, OR but the only listing options are for General Admission tickets.  There is no reserved balcony option available for sellers.  Can you please add this section so that I can list my tickets? 

I've included the Etix listing for the show below so that you can see where the venue notes that there are a "Limited amount of mezzanine seats available for purchase for patrons 21+ only". 

I've also included a screenshot of the balcony/floorplan for a different Crystal Ballroom show (Ride/Charlatans) showing the correct layout.

Edited to include Stubhub event link for the show:  https://www.stubhub.com/skinny-puppy-portland-tickets-5-8-2023/event/151458828/

Thanks!

[Mauflores]

Hi Team,

Seeking your assistance to update the map for the UPPER MEZZANINE SECTION for this event: 

Event Name: Les Miserables

Venue: 5th Avenue Theatre

Event Date & Time: Sat, Jun 03, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/les-miserables-seattle-tickets-6-3-2023/event/151181872/?clickref=1011lwzZ7d...

Primary Link: https://my.5thavenue.org/2223-les-miserables/9719

[shukaykay]

Im trying to sell grounds pass for this event, but it is not listed under the options for section. 

I can see there are some grounds pass tickets available for purchase so not sure how those got listed.

https://www.stubhub.com/bnp-paribas-open-indian-wells-tickets-3-12-2023/event/150081196/?quantity=0

[lotustixmalou]

Hi team,

Please, alter Right and Left sections on map of below event:
Les Miserables
5th Avenue Theatre, Seattle, WA
June 03, 2023, 7:30 PM

Stubhub link: https://www.stubhub.com/les-miserables-seattle-tickets-6-3-2023/event/151181872/

Primary ticket provider link: https://my.5thavenue.org/2223-les-miserables/9719

[Lotusjoyce]

Hi Team, 

Please update the stubhub map to be available for this event:

Detroit Tigers Parking
Publix Field at Joker Marchant Stadium Parking | Lakeland, FL
Sun, Mar 26, 2023, 1:06 PM

https://mlb.tickets.com/?agency=MLBST_MPV&orgId=25241&pid=9189566&tfl=Detroit_Tigers-Tickets-Spring_...

Thank you

[Rachelle22]

Hi Team,
Seeking your assistance to add Orchestra right, centre, and Left and make it interactive for below event:
Event Name: Aladdin
Venue: National Theatre|Washington DC, DC
Event Date & Time: Apr 29, 2023, 2:00 PM
Stubhub Link: https://www.stubhub.com/disney-s-aladdin-touring-washington-tickets-4-29-2023/event/150526850/?
Primary Link: https://www.ticketmaster.com/disneys-aladdin-touring/event/15005D7242C410AD?refArtist=K8vZ917f3T7