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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

susan5
Zamboni Driver

Event Map

Hi Team,

Please update unavailable Stubhub event map.

 

Young the Giant

Northern Quest Casino|Spokane, WA

Tue, Aug 08, 2023, 7:30 PM

 

Kindly refer to primary link provided.

 

Stubhub:https://www.stubhub.com/young-the-giant-airway-heights-tickets-8-8-2023/event/151472993/ 

 

Primary link: https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=080823&linkID=twnqc 

Reply
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lotus_gaymarie
Stagehand

Kool and the Gang 5/5/23 - request to add map

Event:
Kool and the Gang 5/5/23
Westgate Las Vegas Casino and Resort | Las Vegas, NV
Fri, May 05, 2023, 8:00 PM

 

NO MAP ON SITE

 

Link to the event from Stubhub:
https://www.stubhub.com/kool-and-the-gang-las-vegas-tickets-5-5-2023/event/105272021/

 

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/kool-the-gang-las-vegas-nevada-05-05-2023/event/17005C8DDFE42925

Reply
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xindeed
New User

StubHub seating chart/diagram is incorrect

Noticed the seating chart for Nick Cave at Key Bank State Theater in Cleveland on StubHub is INCORRECT.

There are sections listed on StubHubs seating diagram which DO NOT EXIST.

Here is link to correct seating chart so you can re-create a correct diagram

https://www.playhousesquare.org/keybank-state-theatre-seating-chart/

 

Reply
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pr
Umpire

WRONG MAP

YOU HAVE THE WRONG MAP UP FOR DANE COOK IN JACKSONVILLE FLORIDA.  YOU DO NOT SHOW PIT SECTION, AND CAN NOT ENTER PIT SECTION IN THE DROP DOWN BOX,

 

www.vividseats.com/dane-cook-tickets-jacksonville-jacksonville-center-for-the-performing-arts---mora...

Reply
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TeamStubHub
Moderator

Re: WRONG MAP

Thanks!

Reply
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RmOropesa
Zamboni Driver

George Lopez 8/12/2023

Hi Team,

Seeking your assistance to add Floor Section on the event map for the below event:

Event Name:  George Lopez
Venue: Sames Auto Arena|Laredo, TX
Event Date & Time: Sat, Aug 12, 2023, 7:00 PM

 

StubHub Link: https://www.stubhub.com/george-lopez-laredo-tickets-8-12-2023/event/151519055/?quantity=0
Primary Link: https://www.ticketmaster.com/event/3A005E56F0C78692

Reply
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nyrocksmyworld
Backup Singer

Wrong Map

Big Head Todd & The Monsters
June 10, 2023
Red Rocks Amphitheater

https://www.stubhub.com/big-head-todd-and-the-monsters-morrison-tickets-6-10-2023/event/151322623/

Wrong seat map. There is not 2 general admission areas.

General admission is in back of venue the rest is all reserved.

Correct seat map here https://tix.axs.com/Q8AgOAAAAABetpaLCwAAAADj%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDENpdHlPZkRlbnZlcgD%2f%2f%...

Reply
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gpo412
Rookie

Capitol Theatre Port Chester NY

The Capitol Theatre has a section called ADA - you don’t list this as an option in your section drop down required to sell a ticket.

 

 

Reply
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Mauflores
Stagehand

Map is incorrect

Hi Team,

Seeking your assistance to update the LAWN section for this event and make into into one single section

Event Name: Goo Goo Dolls

Venue: Cuthbert Amphitheater

Event Date & Time: Tue, Sep 12, 2023, 7:00 PM

Primary Link: https://event.etix.com/ticket/online/performanceSale.do?cobrand=cascadetickets&partner_id=240&perfor...goo.jpg

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly update StubHub map  and make 2 Sections only Genaral Admission and  VIP General  Admission to match the map on the primary market with link below for reference: 

 

Event : Less Than Jake

Venue: Granada Theater Dallas|Dallas, TX

Date and Time: Tue, Aug 29, 2023, 7:30 PM

 

Primary Link  www.prekindle.com/promo/id/532452769200827651

 

 

Thanks,

Jona

Reply
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Community Log-In Changes May 1st
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Read about the changes here