Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[angeldulce18]

Hi Team,
Please update incorrect Stubhub map and add missing Mezzanine, First Balcony and Second Balcony Sections on event map. Kindly refer to primary link provided.

Stubhub Link:

The Struts Tickets - The Struts Concert Tickets and Tour Dates - StubHub

Primary Link:

Riviera Theatre - Ticketing System (axs.com)

[Mauflores]

Hi Team,

Seeking your assistance to update the map and add LOGE 2 for this event:

Event Name: Rain - A Tribute To The Beatles

Venue: Mahaffey Theater - Duke Energy Center for the Arts FL

Event Date & Time: Sun, May 07, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/rain-a-tribute-to-the-beatles-saint-petersburg-tickets-5-7-2023/event/150531...

Primary Link: https://www.ticketmaster.com/event/0D005D37FDDAF926 

[Mauflores]

Hi Team,

Seeking your assistance to update map make options 

PIT GENERAL ADMISSION and LAWN GENERAL ADMISSION

Event Name: Greensky Bluegrass

Venue: KettleHouse Amphitheater

Event Date & Time: Wed, Aug 09, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/greensky-bluegrass-bonner-tickets-8-9-2023/event/151598249/?clickref=1101lwG...

Primary Link: https://event.etix.com/ticket/online/performanceSale.do?performance_id=4453836&method=restoreToken 

[Mauflores]

Hi Team,

Seeking your assistance for a second request to add map for this event:

Event Name: Gaelic Storm and The High Kings

Venue: Reilly Arts Center

Event Date & Time: Sat, Apr 08, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/gaelic-storm-ocala-tickets-4-8-2023/event/151597518/?clickref=1100lwGDofVC&u...

Primary Link: https://reillyartscenter.my.salesforce-sites.com/ticket/?_gl=1*1ypgrco*_ga*MjA1MTkwNDQ1OC4xNjgwNTkxN...

[angeldulce18]

Hi Team,

Please update unavailable event map. Kindly refer to primary link provided.

Stubhub Link:

Fitz and The Tantrums Tickets - StubHub

Primary Link:

Fitz and The Tantrums Tickets | Webster, MA | Indian Ranch Amphitheatre (etix.com)

[mountaindude93]

Reno Rodeo event map is incorrect.

Event URL: https://www.stubhub.com/reno-rodeo-reno-tickets-6-17-2023/event/151644974/

New event map: https://renorodeo.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AROD%3ARROD23%3ARD0624... 

[mariefe_madrid]

Hi Team,

Requesting to remove section 102,103 and 104 and change it to PIT for the event below:

Bronco

Rosemont Theatre|Rosemont, IL

Sat, Oct 21, 2023, 8:00 PM

https://www.stubhub.com/bronco-rosemont-tickets-10-21-2023/event/151479360/?quantity=2

https://www.ticketmaster.com/bronco-rosemont-illinois-10-21-2023/event/04005E4D9AC10D52

[Quiennie]

Hi Team,

Please update stubhub map and add General Admission section for this event:

Bela Fleck & The Flecktones
Tue 13 Jun 2023 20:00
Tower Theatre, Oklahoma City, Oklahoma

Stubhub link: https://www.stubhub.com/bela-fleck-oklahoma-city-tickets-6-13-2023/event/151571261/?quantity=0

Kindly match the map on the primary market with link below for reference: https://www.prekindle.com/find-tickets/id/532452768781407602?11

Thanks,

Quiennie

[JONA]

Hi Team,

Please add GENERAL ADMISSION SECTION on StubHub map for this event Caitlyn Smith 05/02/2023 with link below for reference:

https://www.eventbrite.com/e/caitlyn-smith-the-great-pretender-tour-solo-tickets-576127371477

Thanks,

Jona

[alanisrox69]

Event Name: The All-American Rejects

Event Date: Tuesday August 15th, 2023

Stubhub Link: https://www.stubhub.com/the-all-american-rejects-holmdel-tickets-8-15-2023/event/151639866/

Correct Map Link: https://concerts.livenation.com/event/02005E78BEF64584

Description of problem: When going to list tickets for sale, Section 104, doesn't have a Row A option to select. But clearly on the event map there is a Row A. But in your list there is not a Row A. It starts at Row B when you select Section 104 in your selections. Need to add option Row A.