Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Seeking your assistance to update map make options 

PIT GENERAL ADMISSION and LAWN GENERAL ADMISSION

Event Name: Greensky Bluegrass

Venue: KettleHouse Amphitheater

Event Date & Time: Wed, Aug 09, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/greensky-bluegrass-bonner-tickets-8-9-2023/event/151598249/?clickref=1101lwG...

Primary Link: https://event.etix.com/ticket/online/performanceSale.do?performance_id=4453836&method=restoreToken 

[Mauflores]

Hi Team,

Seeking your assistance for a second request to add map for this event:

Event Name: Gaelic Storm and The High Kings

Venue: Reilly Arts Center

Event Date & Time: Sat, Apr 08, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/gaelic-storm-ocala-tickets-4-8-2023/event/151597518/?clickref=1100lwGDofVC&u...

Primary Link: https://reillyartscenter.my.salesforce-sites.com/ticket/?_gl=1*1ypgrco*_ga*MjA1MTkwNDQ1OC4xNjgwNTkxN...

[angeldulce18]

Hi Team,

Please update unavailable event map. Kindly refer to primary link provided.

Stubhub Link:

Fitz and The Tantrums Tickets - StubHub

Primary Link:

Fitz and The Tantrums Tickets | Webster, MA | Indian Ranch Amphitheatre (etix.com)

[mountaindude93]

Reno Rodeo event map is incorrect.

Event URL: https://www.stubhub.com/reno-rodeo-reno-tickets-6-17-2023/event/151644974/

New event map: https://renorodeo.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AROD%3ARROD23%3ARD0624... 

[mariefe_madrid]

Hi Team,

Requesting to remove section 102,103 and 104 and change it to PIT for the event below:

Bronco

Rosemont Theatre|Rosemont, IL

Sat, Oct 21, 2023, 8:00 PM

https://www.stubhub.com/bronco-rosemont-tickets-10-21-2023/event/151479360/?quantity=2

https://www.ticketmaster.com/bronco-rosemont-illinois-10-21-2023/event/04005E4D9AC10D52

[Quiennie]

Hi Team,

Please update stubhub map and add General Admission section for this event:

Bela Fleck & The Flecktones
Tue 13 Jun 2023 20:00
Tower Theatre, Oklahoma City, Oklahoma

Stubhub link: https://www.stubhub.com/bela-fleck-oklahoma-city-tickets-6-13-2023/event/151571261/?quantity=0

Kindly match the map on the primary market with link below for reference: https://www.prekindle.com/find-tickets/id/532452768781407602?11

Thanks,

Quiennie

[JONA]

Hi Team,

Please add GENERAL ADMISSION SECTION on StubHub map for this event Caitlyn Smith 05/02/2023 with link below for reference:

https://www.eventbrite.com/e/caitlyn-smith-the-great-pretender-tour-solo-tickets-576127371477

Thanks,

Jona

[alanisrox69]

Event Name: The All-American Rejects

Event Date: Tuesday August 15th, 2023

Stubhub Link: https://www.stubhub.com/the-all-american-rejects-holmdel-tickets-8-15-2023/event/151639866/

Correct Map Link: https://concerts.livenation.com/event/02005E78BEF64584

Description of problem: When going to list tickets for sale, Section 104, doesn't have a Row A option to select. But clearly on the event map there is a Row A. But in your list there is not a Row A. It starts at Row B when you select Section 104 in your selections. Need to add option Row A.

[mountaindude93]

Hello, Reno Rodeo events on 6/16 and 6/17 have the incorrect seat map.

Reno Rodeo 6/16/ link: https://www.stubhub.com/reno-rodeo-reno-tickets-6-16-2023/event/151651594/ 

Reno Rodeo 6/17 link: https://www.stubhub.com/reno-rodeo-reno-tickets-6-17-2023/event/151644974/ 

Correct event venue link: https://renorodeo.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AROD%3ARROD23%3ARD0617... 

[geniusboy91]

I have quite the list of things that need fixing/updating for Power Trip Music Festival.

     1. In regards to festival tickets, only event 151626582 (3 Day Pass) is necessary. There are no single day passes, so events 151626580, 151626262, and 151626584 are erroneous and not needed.

     2. As far as Parking and Camping passes. Again, these are not sold for individual days so only event 151626983 is needed. Events 151626981, 151626977, and 151626984 are erroneous and not needed.

     3. Now, most importantly, back to Parking Pass event www.stubhub.com/event/151626983 . The map currently only has Preferred Parking. Please refer to www.axs.com/festivals/476616 and add the following to the map along with the current Preferred Parking:

• Car Camping
• Preferred Car Camping
• Tent Camping
• RV Camping
• Camping Companion Parking
• Anyline Anytime Shuttle Pass

        Alternatively, if you think it is best to have a PARKING PASSES ONLY event separate from a CAMPING PASSES ONLY event that is fine too, but all of those options should be available somewhere. I think the ideal option is one single PARKING/CAMPING PASSES ONLY event. You can refer to Coachella event 150247890 for a similar layout.