Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this map and make the PIT section into GA FLOOR.

Event:Avenged Sevenfold
Venue: Canadian Tire Centre Ottawa, ON

Date: Mon, Jul 24, 2023, 6:30 PM

Stubhub Link: https://www.stubhub.com/avenged-sevenfold-kanata-tickets-7-24-2023/event/151611851/?clickref=1011lwI...

Primary Link: https://www.ticketmaster.ca/avenged-sevenfold-north-american-tour-with-kanata-ontario-07-24-2023/eve... 

[the1975tix]

Wrong

https://www.stubhub.com/john-waters-portland-tickets-4-22-2023/event/151332559

The event is sold out so you can't see the seating chart from the etix event page but the event has seats like this other event at the same venue. At this link click "view seating chart" for the correct seating chart.

https://www.etix.com/ticket/p/7759879/conner-omalley-portland-aladdin-theater?language=en&countr...

[stlblues]

Map error for:

George Lopez

Jun 09 • 7:00 PM
The Factory, Chesterfield, MO

Correct map: https://www.ticketmaster.com/george-lopez-omg-hi-comedy-tour-chesterfield-missouri-06-09-2023/event/...

StubHub map:  https://www.stubhub.com/george-lopez-chesterfield-tickets-6-9-2023/event/151518772/?quantity=2&secti...

[stlblues]

Map error for:

Goo Goo Dolls with O.A.R.
Aug 26 • Sat • 7:00PM • 2023
Saint Louis Music Park, Maryland Heights, Missouri, USA

Correct map:  https://www.ticketmaster.com/event/06005D7CB5CA5193?queueittoken=e_06005d7cb5ca5193dmhx~q_27a8fc1c-5...

StubHub map:  https://www.stubhub.com/goo-goo-dolls-maryland-heights-tickets-8-26-2023/event/151291802/?quantity=2

[stlblues]

Map error for:

Hollywood & N9ne Tour 2023
Oct 16 • Mon • 7:00PM • 2023
The Factory, Chesterfield, Missouri, USA

Correct map: 

https://www.ticketmaster.com/hollywood-n9ne-tour-2023-chesterfield-missouri-10-16-2023/event/21005EF...

StubHub map:

https://www.stubhub.com/tech-n9ne-chesterfield-tickets-10-16-2023/event/152071036/?quantity=2

[lotustixmalou]

Hi team,

Please, add map for below event:
Oak Ridge Boys
Bologna Performing Arts Center, Cleveland, MS
April 27, 2023, 7:30 PM

Stubhub link: https://www.stubhub.com/oak-ridge-boys-cleveland-tickets-4-27-2023/event/151484723/

Primary ticket provider link: https://bolognapac.secure.force.com/ticket#/instances/a0F8Z00000i3lEzUAI

[lotustixmalou]

Hi team,

Please, add Floor map to below event:
Ice Cube
Yuengling Center, Tampa, FL
April 28, 2023, 7:00 PM

Stubhub link: https://www.stubhub.com/tampa-throwback-jam-tampa-tickets-4-28-2023/event/151478284/

Primary ticket provider link: https://www.ticketmaster.com/tampa-throwback-jam-wice-cube-bone-tampa-florida-04-28-2023/event/0D005...

[zekealeke]

Hi!

The section I'm trying to sell tickets for (C115) shows up on the venue map but does not show up in the drop down when selling tickets. Any other event at this venue shows the section as C115 on the map but all tickets listed under it are shown as 115VIP. My tickets explicitly state C115 though, and when I tried to list them as 115VIP to mimic the other events/sellers I was contacted by Stubhub (and charged $200) because my listing was inaccurate. Stubhub said they would update the event to have C115 listed as an available option but that hasn't happened so I'm hoping to get some resolution through here.

Thank you!

[TeamStubHub1]

So sorry for the trouble there. We'll follow up with our mapping team to make sure that it's corrected as soon as possible. 

[lotus_gaymarie]

Event: America 07/07/23 8PM

Kindly add General Admission on the event map.

Link to the event from Stubhub:
https://www.stubhub.com/america-canyonville-tickets-7-7-2023/event/151684734/

Link to the event from the primary ticket provider:
https://www.etix.com/ticket/p/3585159/america-canyonville-seven-feathers-casino-resort?country=US&la...

Thanks!