Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[erasmusmrr]

Please add floor seating chart for...

Sat 9/2/23
AEW Collision

Chicago, IL

United Center

AEW Collision Tickets Sep 02, 2023 Chicago, IL | Ticketmaster

[Lotusjoyce]

Hi Team, 

Please add FLOOR ADA to stubhub map

Maggie Rogers
Forest Hills Stadium at West Side Tennis Club | Forest Hills, NY
Thu, Jul 27, 2023, 7:00 PM

https://www.stubhub.com/maggie-rogers-flushing-tickets-7-27-2023/event/151658705/?clickref=1011lwIsq...

https://www.axs.com/events/478953/maggie-rogers-tickets

Thank you

[cath16]

Hi Team, 

Good day! May we request to please add SRO Section in Stub hub. Attached below is a link from Primary for your reference. Your assistance is greatly appreciated. 

Regards, 

Cath

Primary link: 

https://www.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_method=...

[TeamStubHub1]

Which event are you referring to? That link doesn't point to any particular event, just an expired browser session. If you can send us the link to the primary and to the StubHub event, we'll get that sent to our mapping team for you.

[katzbautista08]

Event Name: The Avett Brothers
Event Date: 07/15/23
Issue to Resolve: Please add actual map
Screenshot of SH error:

Thanks!

[lmorrison]

Hungarian Grand Prix: map finally got fixed by adding GRID and PODIUM stands, but selling tickets in those areas is not in the drop down. Do more than  updating the map and get the stands listed in the dropdown for sales!

https://www.stubhub.com/formula-1-global-mogyorod-tickets-7-21-2023/event/150328971/?quantity=2

URGENT need--have been trying to list tix for 3 weeks

[Chaz911]

Ringo Starr and his all star band at Masonic Temple Theater on 10/03/2023 the map is wrong

[Lotusjoyce]

Hi Team, 

Please make the Balcony Center, Balcony Right, Mezzanine Right and Mezzanine center interactive, so the listing will map correctly. 

Grand Funk Railroad (Rescheduled from 5/13)
American Music Theatre | Lancaster, PA
Fri, Aug 25, 2023, 8:00 PM

https://www.stubhub.com/grand-funk-railroad-lancaster-tickets-8-25-2023/event/151660281/?priceRange=...

https://boxoffice.amtshows.com/online/mapSelect.asp?doWork::WSmap::loadMap=Load&createBO::WSmap=1&BO...

Thank you

[WenP]

Why is the October 18th date showing October 19th tickets

[ahawk813]

- Event Name: Jonas Brothers

- Event Date: October 16th, 2023

- Link to the event on our site:

https://www.stubhub.com/jonas-brothers-orlando-tickets-10-16-2023/event/151774817/?quantity=2

- A link to a correct map (if you have one)

https://www.ticketmaster.com/jonas-brothers-five-albums-one-night-orlando-florida-10-16-2023/event/2...

MISSING B STAGE, VIPA and VIPB. Thank you!