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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mathewmehrotra
Stagehand

Re: Event Map Wrong

I am having the same issue. Very frustrating!
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KAB126
Stagehand

Re: Event Map Wrong

I have the same problem.  I called StubHub Customer Service and they are aware that they have the incorrect event map.  Said they are working on the issue and should have it corrected soon!

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Petunia1977
Pit Crew

Re: Event Map Wrong

Thank god. I’ve been messaging since Thursday I cannot believe it’s taking this long to fix. People are losing thousands of dollars by missing out on sales opportunities it’s awful.
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Please update stubhub map to replace section GOLD to FLOOR GA for this event: 

 

Dierks Bentley
Aug 27 • Sun • 7:00PM • 2023
BECU Live at Northern Quest Casino -

Complex, Airway Heights, Washington, USA

 

Stubhub link: https://www.stubhub.com/dierks-bentley-airway-heights-tickets-8-27-2023/event/151707169/

 

Kindly match the map on the primary market with link below for reference:https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?linkID=twnqc&groupCode=082723&tic...

 

 

Thanks,

 

Quiennie

 

 

 

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Juleslily22
Team Mascot

Re: Map Errors on Site

I have section 143 and its not showing up on the map- this map is different from the ticketmaster map.

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Juleslily22
Team Mascot

Re: Map Errors on Site

Wrong map for Taylor swift eras tour - Toronto CAN November 14th Rogers centre - I have tickets in section 143 I'd like to sell but is not an option on your map

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to add Orange Lot section on the map for the event below:

Taylor Swift Parking

Hard Rock Stadium Parking|Miami Gardens, FL

Sat, Oct 19, 2024, 7:01 PM

 

https://www.stubhub.com/parking-passes-only-taylor-swift-miami-tickets-10-19-2024/event/152129453/?p...

 

https://www.ticketmaster.com/event/0D005F09254C07BA

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outerbanks23
Stagehand

Re: Map Errors on Site

Event Name: Taylor Swift, Eras Tour
Venue: Rogers Centre (Toronto)

Event Date: Nov. 21, 2024

Link to event on Stubhub website:
https://www.stubhub.ca/taylor-swift-toronto-tickets-11-21-2024/event/152129140/?quantity=2

Link to correct map: ***SCROLL TO BOTTOM OF PAGE
https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-21-2024/event/10005F01FC4E...

Description: The Stubhub map is not right. It does not have section 127. The list of options has 127L and 127R but there is no section 127 (without letters after it).
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SkyBoxTix
Zamboni Driver

Re: Map Errors on Site

 
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hap8965
Team Mascot

Re: Map Errors on Site

Same issue with section 132.  frustrating

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Community Log-In Changes May 1st
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Read about the changes here