Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[TeamStubHub]

Thank you for this as well! We'll escalate that right now.

[mariefe_madrid]

Hi Team,

Requesting to update the map seat (with labeled section name) and add Loge section on the event below:

Rochester Philharmonic Orchestra - Harry Potter and the Half Blood Prince

Eastman Theatre|Rochester, NY

Sat, Oct 21, 2023, 7:00 PM

https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-21-2023/event/15210466...

https://my.rpo.org/1107/1150

Thank you!

[Songye]

Taylor Swift Rogers Center map in Toronto has been wrong for over a week now.

[aj123]

Hi Team,
Seeking your assistance to add a map for below event:

Event Name: Dirty Dancing
Venue: Mother Lode Theatre, Butte, MT

Event Date & Time: Nov 15, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/dirty-dancing-butte-tickets-11-15-2023/event/152019200/

Primary Link: https://ci.ovationtix.com/35793/performance/11288415

Thank you!

[aj123]

Hi Team,
Seeking your assistance to add a map for below event:

Event Name: Dirty Dancing
Venue: Conexus Arts Centre, Regina, SK
Event Date & Time: Oct 30, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/dirty-dancing-in-concert-regina-tickets-10-30-2023/event/152111268/?
Primary Link: https://www.etix.com/ticket/online/performanceSale.do?method=showManifest

Thank you!

[aj123]

Hi Team,
Seeking your assistance to make the Orchestra Section interactive for below event:

Event Name: Dirty Dancing
Venue: Capitol Theatre - Salt Lake City, Salt Lake City, UT
Event Date & Time: Nov 14, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/dirty-dancing-in-concert-salt-lake-city-tickets-11-14-2023/event/151775345/?
Primary Link: https://my.arttix.org/31702/?queueittoken=e_2021safetynet~q_99feeb36-b428-4d54-a88e-6ad78f076916~ts_...

Thank you!

[aj123]

Hi Team,
Seeking your assistance to make Stubhub map interactive for below event:

Event Name: Rochester Philharmonic Orchestra - Harry Potter and the Half Blood Prince
Venue: Eastman Theatre, Rochester, NY
Event Date & Time: Oct 21, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-21-2023/event/15210466...
Primary Link: https://my.rpo.org/1107/1150

Thank you!

[aj123]

Hi Team,
Seeking your assistance to make Stubhub map interactive for below event:

Event Name: Rochester Philharmonic Orchestra - Harry Potter and the Half Blood Prince
Venue: Eastman Theatre, Rochester, NY
Event Date & Time: Oct 20, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-20-2023/event/15210466...
Primary Link: https://rpo.org/event/harry-potter-and-the-half-blood-prince/2023-10-20/

Thank you!

[Petunia1977]

Taylor Swift map is updated for Toronto, but when attempting to sell tickets the drop down menu is STILL not correct. I have section 140, row 34.
Row 34 is not listed. PLEASE PLEASE PLEASE fix this issue asap.
Thank you

[stubfloorissue]

Taylor Swift map is still incorrect for many dates in Toronto Nov 2024.

Many of the lower bowls do not have accurate rows. Section 135 should also have rows 30, 31, 32, 33, 34 and more.

Can you please update this?