Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[pmarenson]

Please show the Reserved sections in "Left, Center, Right' format like the primary shows. Thanks!

Taking Back Sunday

Greek Theatre- Los Angeles, CA

8/21/24 7:45 PM

https://www.stubhub.com/taking-back-sunday-los-angeles-tickets-8-21-2024/event/153503349/?sections=5...

https://www.axs.com/events/540432/taking-back-sunday-tickets

[aj123]

Hi Team,

Seeking your assistance to add GA Bleachers section on the map for below event:

Event Name: Delmarva Shorebirds at Lynchburg Hillcats
Venue: Bank of the James Stadium, Lynchburg, VA
Event Date & Time: Jul 12, 2024, 6:30 PM

Stubhub Link: https://www.stubhub.com/lynchburg-hillcats-lynchburg-tickets-7-12-2024/event/152513801/
Primary Link: https://www.milb.com/lynchburg/tickets/single-game-tickets

Thanks

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Nelly

EVENT DATE: 09/24/24 at 8p

STUBHUB LINK: https://www.stubhub.com/nelly-pikeville-tickets-9-14-2024/event/153500857/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/nelly-pikeville-kentucky-09-14-2024/event/1600609D7DFC1868

THANK YOU!!!

[Kaela]

INCORRECT MAP ON SITE

Event Name - Vance Joy

Event Date - Sept 24 2024 at 7:00 PM, Scotiabank Arena, Toronto, Canada

Event Link on Site - https://www.stubhub.ca/vance-joy-toronto-tickets-9-24-2024/event/153487737/?quantity=2

Link to Correct Map - https://www.ticketmaster.ca/vance-joy-dream-your-life-away-toronto-ontario-09-24-2024/event/10006097...

SECTIONS B & C ON THE FLOOR ARE CURRENTLY TRANSPOSED ON STUBHUB'S MAP.  SECTION C SHOULD BE CENTER SECTION BETWEEN SECTIONS A & B.  PLEASE FIX ASAP.  THANKS!

[pmarenson]

Please update the map to show the Reserved sections in Left, Center, Right format as the primary shows. thanks.

Taking Back Sunday

Greek Theatre- Los Angeles, CA

8/21/24 7:45PM

https://www.stubhub.com/taking-back-sunday-los-angeles-tickets-8-21-2024/event/153503349/?sections=5...

https://www.axs.com/events/540432/taking-back-sunday-tickets

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: Russell Peters

EVENT DATE: 11/22/24 at 8p

STUBHUB LINK: https://www.stubhub.com/russell-peters-coachella-tickets-11-22-2024/event/153508754/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/russell-peters-coachella-california-11-22-2024/event/0900609AE9896361

THANK YOU!!!

[pmarenson]

Please put up the map for the following event:

Lucky Daye

The Warfield- San Francisco, CA

7/11/24 8PM

https://www.stubhub.com/lucky-daye-san-francisco-tickets-7-11-2024/event/153507181/

https://www.axs.com/events/552146/lucky-daye-tickets

[TamY]

Hi, Team,

I've been directed via DM to post here.

My five listings for TONIGHT'S (5/3/24)

PARKING PASSES ONLY Atlanta Braves at Los Angeles Dodgers

are not showing up on the map in Lot H when a buyer clicks Lot H. The listings DO show up in the Listings column, but they do NOT show up in Lot H when a buyer clicks on Lot H. Therefore, nobody sees my tickets. My Listing IDs are below.

Here is a link to the event at StubHub: https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-5-3-2024/event/1...

Thank you for your help with this. I appreciate you! 

ListingID # 7360172936

ListingID # 7360276749

ListingID # 7360285048

ListingID # 7360292690

and

ListingID # 7360301210

[lotus_gaymarie]

Hi Team,

Please, kindly make section Balcony General Admission clickable on Stubhub Map for below event.

Lucky Daye
Warfield
San Francisco, CA
Thu, Jul 11, 2024, 8:00 PM

Stubhub link : https://www.stubhub.com/lucky-daye-san-francisco-tickets-7-11-2024/event/153507181/?

Primary Link : https://www.axs.com/events/552146/lucky-daye-tickets?skin=goldenvoice

Thanks!

[mountaindude93]

Need seat map added for Redding Rodeo in May

152967075

152967076 

152967077 

152967074 

Map: