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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

websales
Rookie

Re: Map Errors on Site

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly update Stubhub map and add GA PIT Section  for   this event Thee Sacred Souls 12/02/2023  with  primary link and photo  below for reference  : 

 

 https://www.axs.com/events/505259/penrose-records-weekend-ft-thee-sacred-souls-tickets

 

 

Map.PNG

Thanks,

Jona

 

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JONA
Rookie

Re: Map Errors on Site

Hi Team ,

 

 

Kindly  update  Stubhub map and add  GA PIT Section for Thee Sacred Souls 12/02/2023 with photo and primary link below for reference:

 

https://www.axs.com/events/505259/penrose-records-weekend-ft-thee-sacred-souls-tickets

 

Map.PNG

 

Thanks,

Jona

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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly add stubhub map for the below event:

 

 

PARKING PASSES ONLY In-Season Tournament: Toronto Raptors at Orlando Magic
Nov 21 • Tue • 7:00PM • 2023
Amway Center Parking Lots, Orlando, Florida, USA

 

Also add these following sections on stubhub map:

  1. HD Supply Garage
  2. VIP Lot
  3. Gold Lot
  4. Geico Garage

 

 

stubhub map: https://www.stubhub.com/parking-passes-only-orlando-magic-orlando-tickets-11-21-2023/event/151768708...

 

primary link: https://www.ticketmaster.com/parking-magic-v-raptors-orlando-florida-11-21-2023/event/22005F10C8FAC8... 

 

Thanks,

 

Quiennie

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Kindly add parking map for this event:

 

Orlando Magic Parking
Amway Center Parking Orlando, FL
Wed, Nov 22, 2023, 7:01 PM
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to add sections: 103L, 104L, 105L, 106L, 107L, 108L, N1, N2 and N3 for the event below:

Cirque Dreams Holidaze

Bryce Jordan Center|University Park, PA

Wed, Dec 13, 2023, 7:30 PM

 

https://www.stubhub.com/cirque-dreams-university-park-tickets-12-13-2023/event/151944980/


Cirque Dreams Holidaze Tickets Dec 13, 2023 07:30 PM University Park, PA | Ticketmaster

Thank you!

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INCORRECT SEATING MAP

Your website only allows for General Admission Tickets to be sold but it needs to have options for:

 

General Admission

Early Entry

VIP

 

https://www.ticketweb.com/event/phil-wickham-behold-christmas-tour-austin-ridge-bible-church-tickets...

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INCORRECT SEATING MAP

Your website only allows for General Admission and VIP Tickets to be sold but it needs to have options for:

 

General Admission

Early Entry

VIP

 

https://www.ticketweb.com/event/the-apostolic-church-christmas-with-apostolic-church-of-auburn-hills...

 

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Kindly make the event map interactive.

 

Event:

Ryan Long (21+ Event)

San Jose Improv|San Jose, CA

Wed, Nov 15, 2023, 8:00 PM

 

Link to the event on StubHub.com:

https://www.stubhub.com/ryan-long-san-jose-tickets-11-15-2023/event/151761968/


Link to the event from the primary ticket provider:

https://www.ticketweb.com/event/ryan-long-san-jose-improv-tickets/13197338

 

Thanks!

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websales
Rookie

Re: Map Errors on Site

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here