Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[ilconto]

For all the st. John's mens basketball games at Madison Square Garden you are missing the floor seats.  I have tickets for seats in Section 12 Row AA.  You do not have this available on your site to list for sale.  Your site/map is missing Row A and Row AA from the floor sections. 

Incorrect map: https://www.stubhub.com/st-johns-red-storm-basketball-new-york-tickets-11-13-2023/event/152245893/

Correct map: https://www.ticketmaster.com/st-johns-red-storm-mens-basketball-new-york-new-york-11-13-2023/event/3...

Thank you

[websales]

38 Special @ Hobart Arena, Troy, OH Sat 2/24/24 7:30 PM

Missing floor sections.

SH Link: https://www.stubhub.com/38-special-troy-tickets-2-24-2024/event/152588088/?

Primary: https://www.etix.com/ticket/p/59384938/38-special-troy-hobart-arena?_gl=1*r2v4w6*_ga*MTgxMzg2MTc4LjE.....

[websales]

Jo Dee Messina @ Hobart Arena, Troy, OH Sat 5/18/24 7:30 PM

Missing floor sections.

StubHub Link: https://www.vividseats.com/jo-dee-messina-tickets-troy-hobart-arena-5-18-2024--concerts-country-and-...

Primary Link: https://www.etix.com/ticket/p/99466120/jo-dee-messina-tracy-byrd-troy-hobart-arena?_gl=1*13a8xag*_ga....

[JONA]

Hi Team,

Kindly update Stubhub map and add GA PIT Section  for   this event Thee Sacred Souls 12/02/2023  with  primary link and photo  below for reference  : 

 https://www.axs.com/events/505259/penrose-records-weekend-ft-thee-sacred-souls-tickets

Thanks,

Jona

[JONA]

Hi Team ,

Kindly  update  Stubhub map and add  GA PIT Section for Thee Sacred Souls 12/02/2023 with photo and primary link below for reference:

https://www.axs.com/events/505259/penrose-records-weekend-ft-thee-sacred-souls-tickets

Thanks,

Jona

[Quiennie]

Hi Team,

Kindly add stubhub map for the below event:

PARKING PASSES ONLY In-Season Tournament: Toronto Raptors at Orlando Magic
Nov 21 • Tue • 7:00PM • 2023
Amway Center Parking Lots, Orlando, Florida, USA

Also add these following sections on stubhub map:

1. HD Supply Garage
2. VIP Lot
3. Gold Lot
4. Geico Garage

stubhub map: https://www.stubhub.com/parking-passes-only-orlando-magic-orlando-tickets-11-21-2023/event/151768708...

primary link: https://www.ticketmaster.com/parking-magic-v-raptors-orlando-florida-11-21-2023/event/22005F10C8FAC8... 

Thanks,

Quiennie

[lotus_gaymarie]

Kindly add parking map for this event:

Orlando Magic Parking

Amway Center Parking | Orlando, FL

Wed, Nov 22, 2023, 7:01 PM

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-orlando-magic-orlando-tickets-11-22-2023/event/151768667...

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/22005F16957CC61C

Thanks!

[mariefe_madrid]

Hi Team,

Requesting to add sections: 103L, 104L, 105L, 106L, 107L, 108L, N1, N2 and N3 for the event below:

Cirque Dreams Holidaze

Bryce Jordan Center|University Park, PA

Wed, Dec 13, 2023, 7:30 PM

https://www.stubhub.com/cirque-dreams-university-park-tickets-12-13-2023/event/151944980/


Cirque Dreams Holidaze Tickets Dec 13, 2023 07:30 PM University Park, PA | Ticketmaster

Thank you!

[RoxanneWorsham]

Your website only allows for General Admission Tickets to be sold but it needs to have options for:

General Admission

Early Entry

VIP

https://www.ticketweb.com/event/phil-wickham-behold-christmas-tour-austin-ridge-bible-church-tickets...

[RoxanneWorsham]

Your website only allows for General Admission and VIP Tickets to be sold but it needs to have options for:

General Admission

Early Entry

VIP

https://www.ticketweb.com/event/the-apostolic-church-christmas-with-apostolic-church-of-auburn-hills...