StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid · ‎11-27-2023

Hi Team,

Requesting to add sections: 104-108, 110-115,117-121 for the event below:

Disney On Ice: Find Your Hero

Propst Arena at the Von Braun Center|Huntsville, AL

Sat, Apr 20, 2024, 3:00 PM

https://www.stubhub.com/disney-on-ice-wayfinding-with-moana-huntsville-tickets-4-20-2024/event/15255...

Thank you!

pr · ‎11-27-2023

Oak Ridge Boys in Nashville Tn on DECEMBER 12TH,2023 AT RYMAN has the wrong map listed. You have a general admission floor. The event is not general admission so not sure how STUBHUB can even sell any tickets. please correct the map. I have set the link 2 times before

Kristinam22 · ‎11-27-2023

Stubhub map:

https://www.stubhub.com/new-england-patriots-foxborough-tickets-12-18-2023/event/151631378/

This is not just for the Kansas City game but all patriots home games

Missing the gp atrium section/ inability to post this ticket Add-on like competitor sites

Here is the layout from Gillette
https://www.gillettestadium.com/general-seating-chart/

Here is how it ison vivid seats
https://www.vividseats.com/new-england-patriots-tickets-gillette-stadium-3-5-2024--sports-nfl-footba...

Mauflores · ‎11-27-2023

Hi Team,

Seeking your assistance to add event map for below event:

Event Name: Disney On Ice Parking
Venue: Prudential Center Parking, Newark, NJ
Event Date & Time: Jan 12, 2024, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-disney-on-ice-find-your-hero-newark-newark-tickets-1-12-...?
Primary Link: https://app.parkmobile.io/venues/prudential-center/events/187743

Mauflores · ‎11-27-2023

Hi Team,

Seeking your assistance to add event map for below event:

Event Name: Disney On Ice Parking
Venue: Prudential Center Parking, Newark, NJ
Event Date & Time: Sun, Jan 14, 2024, 12:01 PM

Stubhub Link:https://www.stubhub.com/parking-passes-only-disney-on-ice-find-your-hero-newark-newark-tickets-1-14-...

Primary Link: https://app.parkmobile.io/venues/prudential-center/events/187747