Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Blackberry Smoke

7 Clans First Council Casino Hotel | Newkirk, OK

Fri, May 10, 2024, 8:00 PM

PIT sections should be Platinum sections.

Please refer to the image below:

Link to the event on StubHub.com:

https://www.stubhub.com/shen-yun-mcallen-tickets-2-3-2024/event/152105846/?sections=1489817&ticketCl...

Link to the event from the primary ticket provider:

https://www.ticketstorm.com/event/blackberrysmokeberightheretour/7clanscasinofirstcouncil/newkirk/29...

Thanks!

[Quiennie]

Hi Team,

Seeking your assistance to change Section name for all Parking Section for below event. Please refer to the primary link provided below for the right section names.  Kindly also make Section Early Parking (LOT E) interactive:

Event Name: Alanis Morissette Parking
Venue: PNC Music Pavilion Parking, Charlotte, NC
Event Date & Time: Jun 26, 2024, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-joan-jett-charlotte-tickets-6-26-2024/ev[…]_ticketflippi...

Primary Link: https://concerts.livenation.com/event/2D005F69B3903298?

Thanks,

Rachelle

[Quiennie]

Hi Team,

Kindly add seat map and add section Orchestra Left and Orchestra Right:

Event:

Ronny Chieng

Thu, Feb 15, 2024, 7:30 PM

Lillian S. Wells Hall at The Parker | Fort Lauderdale, FL

Stubhub link: https://www.stubhub.com/the-haller-club-fort-lauderdale-tickets-2-15-2024/event/152492107/?

primary link: https://www.ticketmaster.com/ronny-chieng-the-love-to-hate-ft-lauderdale-florida-02-15-2024/event/0D...

Thanks,

Quiennie

[lotustixmalou]

Add unreserved Balcony General Admission section to below event's map:
Event Name: Mitch Rowland
Date: February 26, 2024, 8:00 PM
Stubhub link: https://www.stubhub.com/mitch-rowland-los-angeles-tickets-2-26-2024/event/152424815/

Primary ticket provider link: https://www.axs.com/events/507465/mitch-rowland-tickets

[RochRamFan1]

Need to correct the seating chart error for the following event which shows as General Admission seating (it's actually all reserved and sold out):

Laufey at Kodak Hall at Eastman Theatre on 6/26/24 8pm

Venue website link: https://www.rochesterjazz.com/

StubHub link: https://www.stubhub.com/laufey-rochester-tickets-6-26-2024/event/152759286/?quantity=2

Thank you

[Mauflores]

Hi Team,

Asking for your assistance in addING MEZZANINE section for this event:

Muscadine Bloodline
The Hall - Little Rock
Little Rock, AR
Fri, Mar 01, 2024, 8:00 PM

Stubhub Link:https://www.stubhub.com/muscadine-bloodline-little-rock-tickets-3-1-2024/event/152576932/

Primary Link:https://www.ticketweb.com/event/muscadine-bloodline-with-special-guest-the-hall-tickets/13818208

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary map?

EVENT NAME: Incubus

EVENT DATE: 9/3/24 at 790p

STUBHUB LINK: https://www.stubhub.com/incubus-tampa-tickets-9-3-2024/event/153027813/?quantity=0&sections=1520051&...

PRIMARY LINK: https://www.ticketmaster.com/incubus-performing-morning-view-in-its-tampa-florida-09-03-2024/event/0...

THANK YOU!!!!

[mrapt102]

Hello,

Can you please have the floor map updated to reflect the primary?

EVENT NAME: Incubus

EVENT DATE: 8/23/24 at 730p

STUBHUB LINK: https://www.stubhub.com/incubus-detroit-tickets-8-23-2024/event/153027802/?quantity=0&sections=&tick...

PRIMARY LINK: https://www.ticketmaster.com/incubus-performing-morning-view-in-its-detroit-michigan-08-23-2024/even...

THANK YOU!!!

[mrapt102]

Hello,

Can you please have the floor updated to reflect the primary?

EVENT NAME: Justin Timberlake

EVENT DATE: 10/13/24 at 730p

STUBHUB LINK: https://www.stubhub.com/justin-timberlake-washington-tickets-10-13-2024/event/153027307/?quantity=4&...

PRIMARY LINK: https://www.ticketmaster.com/justin-timberlake-the-forget-tomorrow-world-washington-district-of-colu...

THANK YOU!!!

[mrapt102]

Hello,

Can you please have your map updated to reflect a concert seated event vs the hockey arena?

EVENT NAME: Justin Timberlake

EVENT DATE: 10/21/24 at 730p

STUBHUB LINK: https://www.stubhub.com/justin-timberlake-buffalo-tickets-10-21-2024/event/153027739/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/justin-timberlake-the-forget-tomorrow-world-buffalo-new-york-10-21-2024...

THANK YOU!!!