StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores · ‎03-06-2024

Hi Team,

Asking for your assistance in updating the map and add these sections:
PIT RIGHT
PIT LEFT
PLATFORM GA RIGHT
PLATFORM GA LEFT

Event: Brandon Lake

Venue: Spokane Arena
Date: Fri, Mar 15, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/brandon-lake-spokane-tickets-3-15-2024/event/152646627/

Primary Link: https://ticketswestinw.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ATWC%3AEARN24%3AE...

leafsrule71 · ‎03-06-2024

StubHub event:

https://www.stubhub.com/formula-1-global-suzuka-tickets-4-5-2024/event/152019978/

Vendor Event Page:

https://tickets.formula1.com/en/f1-3309-japan/20547-stand-h

What is wrong:
the venue within Stuhbub ( Suzuka Racetrack) needs to have a NEW grandstand defined. the GrandStand H. it is missing now.

What is correct (the primary Has):

Thew Venue has a new grandstand this year: GrandStand H. this mist be defined in the Stubhub venue for this event so we can sell tickets for it. see attached screenshots. I need to be able to Select GrandStand H in the Stubhub sales page:

Kaela · ‎03-07-2024

Air play Moon Safari - Sat Oct 12 2024 8PM at Massey Hall, Toronto, Canada

Floor is not GA, it is 100% seated. Please fix asap, thank you!

Also FYI the band is called AIR. They are playing their album "Moon Safari" on this tour. Your listing rn looks like the band name is Air Plays Moon Safari.

https://www.stubhub.ca/air-play-toronto-tickets-10-12-2024/event/153197791/?quantity=2

https://www.ticketmaster.ca/event/1000605BF4922E8A?referrer=https%3A%2F%2Fwww.ticketmaster.ca%2Fair-...

mrapt102 · ‎03-07-2024

Hello,

Can you please have the floor updated to reflect a section 7?

EVENT NAME: Dierks Bentley

EVENT DATE: 09/07/24

STUBHB LINK: https://www.stubhub.com/dierks-bentley-nashville-tickets-9-7-2024/event/153066529/?quantity=0&sectio...

PRIMARY LINK: https://www.ticketmaster.com/dierks-bentley-gravel-gold-presented-by-nashville-tennessee-09-07-2024/...

THANK YOU!!!

katzbautista08 · ‎03-07-2024

REQUESTING FOR SH MAPPING

Event Name: Atlanta United Parking 0731PM
Event Date: 03/09/24
Issue to Resolve: Please add section LOT 57 on Stubhub map
Primary Map Link: https://parking.mercedesbenzstadium.com/events/207905/atlanta-united-vs-new-england-revolution--848c...
Screenshot of SH error:

Thanks!