cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to reflect the floor on the primary?

 

EVENT NAME: Grupo Frontera

EVENT DATE: 09/27/24 at 8p

 

STUBHUB LINK: https://www.stubhub.com/grupo-frontera-fresno-tickets-9-27-2024/event/153566321/?quantity=0

 

PRIMARY LINK: https://www.ticketmaster.com/grupo-frontera-jugando-a-que-no-fresno-california-09-27-2024/event/1C00...

 

THANK YOU!!!!

Reply
Loading...
pmarenson
Rookie

Re: Map Errors on Site

Reply
Loading...
aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,


Seeking your assistance to make the 4 Runner Lot section as 1 section only for below event:


Event Name: Gabriel Iglesias Parking
Venue: Ball Arena Parking, Denver, CO
Event Date & Time: May 18, 2024, 8:01 PM


Stubhub Link: https://www.stubhub.com/parking-passes-only-gabriel-iglesias-denver-tickets-5-18-2024/event/15263793...
Primary Link: https://www.ticketmaster.com/ball-arena-event-parking-gabriel-iglesias-denver-colorado-05-18-2024/ev...


Thank you!

Reply
Loading...
RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance in updating the Back General Lawn to the General Lawn for the below event:

Event Name: Michael Franti and Spearhead
Venue: Redding Civic Auditorium|Redding, CA
Event Date & Time: Sat, Aug 10, 2024, 6:00 PM

StubHub Link: https://www.stubhub.com/michael-franti-redding-tickets-8-10-2024/event/153336789/?quantity=0&section...

Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/selectPerformance?performance_id=9...

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to add Section Pit Floor, VIP Mezzanine, ADA, and Premium VIP Section for below event:


Event Name: Taking Back Sunday
Venue: JJs Live, Fayetteville, AR
Event Date & Time: May 21, 2024, 7:30 PM


Stubhub Link: https://www.stubhub.com/taking-back-sunday-fayetteville-tickets-5-21-2024/event/152702169/
Primary Link: https://stubs.net/tickets/5719/taking-back-sunday-at-jjs-live

 

Thanks!

Reply
Loading...
RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance in updating the floor section  for the below event:

Event Name: Grupo Frontera
Venue: Bert Ogden Arena|Edinburg, TX
Event Date & Time: Sat, Oct 05, 2024, 8:00 PM

Stubhub link: https://www.stubhub.com/grupo-frontera-edinburg-tickets-10-5-2024/event/153566303/?quantity=0&sectio...
Primary link: https://www.axs.com/events/567887/grupo-frontera-jugando-a-que-no-pasa-nada-tickets

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the map for this event, i attached actual map on this request:

Event: Anne Wilson
Venue: Kingsbury Hall
Date:Tue, Nov 12, 2024, 7:00 PM

 

Stubhub Link: https://www.stubhub.com/anne-wilson-salt-lake-city-tickets-11-12-2024/event/153470797/

Primary Link:  https://www.stubhub.com/anne-wilson-salt-lake-city-tickets-11-12-2024/event/153470797/ Screenshot 2024-05-14 231130.png

Reply
Loading...
mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Please, kindly add floor section for below event on the Stubhub Map.

 

Floor 1
Floor 2
Floor 3
Floor 4
Floor 5
Floor 6
Floor 7
Floor 8
Floor 9

 

Cody Jinks
Yuengling Center
Tampa, FL
Sat, Sep 07, 2024, 7:00 PM

 

Primary Link : https://www.ticketmaster.com/cody-jinks-tampa-florida-09-07-2024/event/0D0060A29489211F

 

Thank you!

Reply
Loading...
mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have the map updated to reflect the primary?

 

EVENT NAME: Christian Nodal

EVENT DATE: 11/08/24 at 8p

 

STUBHUB LINK: https://www.stubhub.com/christian-nodal-duluth-tickets-11-8-2024/event/153563187/?quantity=0

 

PRIMARY LINK: https://www.ticketmaster.com/christian-nodal-duluth-georgia-11-08-2024/event/0E006086C1DD6CA2

 

THANK YOU!!!

Reply
Loading...
coop2391
Pit Crew

Re: Map Errors on Site

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here