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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

TamY
Pit Crew

Re: Map Errors on Site

Hi,

I have 4 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, 2 tickets are in Lot B, and 2 tickets are in Lot V.

Below is the information requested by the Maps Team:

 

PARKING PASSES ONLY Detroit Tigers at Texas Rangers

 

Wednesday, June 05, 2024 | 19:05 

 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-6-5-2024/event/152172009...

 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings show up. They are, however, in the Listings column.

 

Here are my Listing IDs:

ListingID # 7477377990

ListingID # 7477383796

ListingID # 7477385882

ListingID # 7477392299

 

My last two experiences with the Map Team have been good ones. This is in contrast to numerous previous experiences, as you may already know. I hope you will choose to keep this short, positive streak going and be helpful. If so, thank you. I appreciate you.

 

Sincerely,

TamY

Reply
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superstar44
Stagehand

Re: Map Errors on Site

The Red Clay Strays show in Denver, CO on 10/31/24 is entirely General Admission which encompasses the Floor and the Balcony.  StubHub's seating chart is showing a Reserved Floor which is incorrect.  Please fix this so inventory maps correctly.  Thank you.

 

Primary link with correct seating chart:

https://www.axs.com/events/556751/the-red-clay-strays-tickets?q=red+clay+strays

 

StubHub event listing:

https://www.stubhub.com/the-red-clay-strays-denver-tickets-10-31-2024/event/153612545/

 

 

 

Reply
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katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: That Mexican OT  8PM
Event Date: 6/30/24
Issue to Resolve: Please add correct map for this event and add missing sections (Floor General Admission - Price includes all fees)
Primary Map Link: https://www.ticketweb.com/event/that-mexican-ot-w-maxo-marathon-music-works-tickets/13506104?pl=mara... 
Screenshot of SH error: 

katzbautista08_0-1717561452281.png

 

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:

Get The Led Out

Indian Ranch Webster, MA

Fri, Aug 23, 2024, 7:00 PM

 

Kindly add Middle Canopy Right and Left on the event map.

 

Link to the event on StubHub.com:

https://www.stubhub.com/get-the-led-out-webster-tickets-8-23-2024/event/153473140/?quantity=0&sectio...


Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/44375039/get-the-led-out-webster-indian-ranch-amphitheatre

 

Thanks!

Reply
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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to reflect a seated primary?

 

EVENT NAME: John Crist

EVENT DATE: 11/23/24 at 7p

 

STUBHUB LINK: https://www.stubhub.com/john-crist-dallas-tickets-11-23-2024/event/153682905/?quantity=4

 

PRIMARY LINK: https://www.ticketmaster.com/john-crist-jokes-for-humans-dallas-texas-11-23-2024/event/0C0060BDE8D74...

 

THANK YOU!!!

Reply
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marylotustix00
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to make the map interactive for below event:


Event Name: Zach Bryan 8/21/24
Venue: T-Mobile Center, Kansas City, Missouri, USA
Event Date & Time: 8/21/2024 7:00 PM

Stubhub Link: https://www.stubhub.com/zach-bryan-kansas-city-tickets-8-21-2024/event/152269736/

Primary Link: https://www.axs.com/events/500348/zach-bryan-tickets?skin=tmobilecenter

Thank you!

Reply
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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to reflect a seated floor?

 

EVENT NAME: Katt Williams

EVENT DATE: 4/19/24 at 8p

 

STUBHB LINK: https://www.stubhub.com/katt-williams-cincinnati-tickets-4-19-2025/event/153666482/?quantity=4

 

PRIMARY LINK: https://www.ticketmaster.com/katt-williams-heaven-on-earth-tour-cincinnati-ohio-04-19-2025/event/160...

 

THANK YOU!!!

Reply
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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to reflect a seated floor?

 

EVENT NAME: Katt Williams

EVENT DATE: 5/3/24 at 8p

 

STUBHUB LINK: https://www.stubhub.com/katt-williams-columbia-tickets-5-3-2025/event/153666475/?quantity=4&sections...

 

PRIMARY LINK: https://www.ticketmaster.com/katt-williams-heaven-on-earth-tour-columbia-south-carolina-05-03-2025/e...

 

THANK YOU!!!

Reply
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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting for all seated sections to be interactive for the event below:

Tyler Childers

MidFlorida Credit Union Amphitheatre at the Florida State Fair Grounds|Tampa, FL

Wed, Jun 05, 2024, 7:00 PM

 

https://www.stubhub.com/tyler-childers-tampa-tickets-6-5-2024/event/152398712/?priceRange=54,100

 

https://concerts.livenation.com/tyler-childers-mule-pull-24-tour-tampa-florida-06-05-2024/event/0D00...

Thank you!

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update and fix the incorrect seat map from VIP section to Gold Circle Left and Right section. Kindly refer to primary link provided. 

 

Event:

Christopher Cross

House of Blues Houston

Houston, TX

Sat, Aug 17, 2024, 7:00 PM

 

Stubhub Link:

Christopher Cross Tickets - Christopher Cross Concert Tickets and Tour Dates - StubHub

 

Primary Link:

Christopher Cross Tickets Aug 17, 2024 Houston, TX | Live Nation

 

angeldulce18_0-1717630262851.png

 

Reply
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