StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

TamY · ‎06-04-2024

Hi,

I have 4 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, 2 tickets are in Lot B, and 2 tickets are in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Detroit Tigers at Texas Rangers

Wednesday, June 05, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-6-5-2024/event/152172009...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings show up. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 7477377990

ListingID # 7477383796

ListingID # 7477385882

ListingID # 7477392299

My last two experiences with the Map Team have been good ones. This is in contrast to numerous previous experiences, as you may already know. I hope you will choose to keep this short, positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY

superstar44 · ‎06-04-2024

The Red Clay Strays show in Denver, CO on 10/31/24 is entirely General Admission which encompasses the Floor and the Balcony. StubHub's seating chart is showing a Reserved Floor which is incorrect. Please fix this so inventory maps correctly. Thank you.

Primary link with correct seating chart:

https://www.axs.com/events/556751/the-red-clay-strays-tickets?q=red+clay+strays

StubHub event listing:

https://www.stubhub.com/the-red-clay-strays-denver-tickets-10-31-2024/event/153612545/

katzbautista08 · ‎06-04-2024

REQUESTING FOR SH MAPPING

Event Name: That Mexican OT 8PM
Event Date: 6/30/24
Issue to Resolve: Please add correct map for this event and add missing sections (Floor General Admission - Price includes all fees)
Primary Map Link: https://www.ticketweb.com/event/that-mexican-ot-w-maxo-marathon-music-works-tickets/13506104?pl=mara...
Screenshot of SH error: