Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Hi Team,Seeking your assistance to add Section ADA for below event:

Event Name: Faye Webster
Venue: Paramount Theatre Seattle, Seattle, WA
Event Date & Time: Oct 01, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/faye-webster-seattle-tickets-10-1-2024/event/153196118/

Primary Link:https://www.ticketmaster.com/event/0F00605BF5DB56B

[TamY]

Hi,

I have 5 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, 4 tickets are in General Parking, and 1 ticket is in Lot G.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Arizona Diamondbacks at Los Angeles Dodgers

02 JUL TUESDAY 19:10

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-7-2-2024/event/1...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings show up. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 7625555788

ListingID # 7625556904

ListingID # 7625558110

ListingID # 7625560191

ListingID # 7625604268

Earlier this year, I had tremendous difficulty getting the Map Team Members to provide help, but it's been better recently. Thank you for your help. I appreciate it.

Sincerely,

TamY

[TamY]

Hi,

I have 5 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, 3 tickets are in Lot B, 1 ticket is in Lot Q, and 1 ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Diego Padres at Texas Rangers

Tuesday, July 02, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-7-2-2024/event/152173063...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings show up. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 7625801125

ListingID # 7625719905

ListingID # 7625715733

ListingID # 7625713529

ListingID # 7625709022

Earlier this year, I had Great Difficulty getting the Map Team to provide assistance for these issues, but it's been better recently. I want to thank you for your most recent help. I appreciate it.

Sincerely,

TamY

[TamY]

Hi,

I have a Texas Rangers parking ticket that show up in the Listings column but does not show up for buyers when they click on Lot V. In fact, the map shows that there are no tickets available in Lot V. Please make it so that buyers will see the ticket when clicking – or considering clicking – on the lot. 

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Diego Padres at Texas Rangers

Tuesday, July 02, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-7-2-2024/event/152173063...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the lot, it shows that there are no listings available. My ticket, however, is in the Listings column.

Here is my Listing ID:

ListingID # 7625801125 

Earlier this year, I had Great Difficulty getting the Map Team to provide assistance for this issue, but it's been better recently. I want to thank you for your most recent help. I appreciate it.

Sincerely,

TamY

[marylotustix00]

Hi Team,

Seeking your assistance to PIT section on map for below event:

Event Name: AJR
Venue: State Farm Arena Atlanta, GA
Event Date & Time: 30 Jul • Tue • 19:30 • 2024

Stubhub Link: https://www.stubhub.com/ajr-atlanta-tickets-7-30-2024/event/152580789/?sections=1220570&ticketClasse...

Primary Link: https://www.ticketmaster.com/ajr-the-maybe-man-tour-atlanta-georgia-07-30-2024/event/0E005F680B8F543...

Thank you!

[RmOropesa]

Hi Team,

Seeking your assistance to add an event map for the below event:

Event Name: Jelly Roll Parking
Venue: John Paul Jones Arena Parking|Charlottesville, VA
Event Date & Time: Wed, Oct 30, 2024, 7:01 PM

StubHub Link: https://www.stubhub.com/parking-passes-only-jelly-roll-charlottesville-tickets-10-30-2024/event/1538...

Primary Link: https://www.ticketmaster.com/jelly-roll-beautifully-broken-tour-parking-charlottesville-virginia-10-...

[lotus_gaymarie]

Event:

The Eagles

MSG Sphere | Las Vegas, NV

Fri, Oct 18, 2024, 8:30 PM

Kindly add the event map.

Link to the event on StubHub.com:

https://www.stubhub.com/eagles-las-vegas-tickets-10-18-2024/event/153740114/?

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/170060C614B44670

Thanks!

[mariefemadrid]

Hi Team,

Requesting to update the Stubhub map for the event below:

Anne Wilson

Allegany County Fairgrounds|Cumberland, MD

Wed, Jul 17, 2024, 8:00 PM

https://www.stubhub.com/anne-wilson-cumberland-tickets-7-17-2024/event/153492447/?quantity=2

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

[ckwin]

NEW:  Map Errors on Site

Event Name:  Amalie Motor Oil NHRA Gatornationals - Saturday

Event Date:  Saturday, March 9, 2024 07:00 (event local time)

StubHub Link:  https://www.stubhub.com/amalie-motor-oil-nhra-gatornationals-gainesville-tickets-3-9-2024/event/1520...

Correct Map Event Link:  National Hot Rod Association | Online Ticket Office | Event Groups (evenue.net)

Then select Seating Charts

Then select Gainesville Raceway from the Dropdown 

****** SECTIONS 1, 2, 3, & 4 are not on the StubHub map. These are premium seats but buyers can not identify them as such because they are not even on the map.  PLEASE CORRECT THIS ISSUE SO THAT SEATS CAN BE SHOWN AS THE SEATS THEY ARE!!!

[Zreel02]

Incorrect Event Map

Event Name: The Eagles

Event Date:  18 Oct • Fri • 20:30 • 2024

StubHub Link: https://www.stubhub.com/eagles-las-vegas-tickets-10-18-2024/event/153740114/

Correct Map Event Link:  https://www.ticketmaster.com/eagles-live-at-sphere-las-vegas-nevada-10-18-2024/event/170060C614B4467...

attached below correct map

thank you